Help Desk Anayst

A TEKsystems client in Memphis, TN is seeking a Help Desk Analyst to provide technical support and troubleshooting assistance to end users in a fast-paced IT environment. This individual will serve as a key point of contact for users experiencing issues related to Microsoft 365, Active Directory, and desktop technology, resolving problems remotely while delivering excellent customer service.

The ideal candidate will have experience supporting enterprise users, administering Active Directory, and leveraging remote support tools such as Bomgar to diagnose and resolve technical issues efficiently.

• Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support sessions.
• Create, modify, and manage Active Directory user accounts.
• Perform password resets, account unlocks, group membership updates, and basic Group Policy support.
• Troubleshoot and resolve Microsoft 365 issues, including Outlook, Teams, One Drive, and other Office applications.
• Utilize remote support tools such as Bomgar, Team Viewer, or similar solutions to diagnose and resolve end-user issues.
• Document incidents, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Provide excellent customer service while communicating technical solutions to non-technical users.
• Follow established support procedures and service level agreements (SLAs).
• Contribute to knowledge base documentation and process improvements.

• Experience administering Active Directory
• Experience providing remote support using tools such as:
  Bomgar, Team Viewer, Remote Desktop
• Experience diagnosing, troubleshooting, and resolving issues related to:
• Microsoft 365
• Outlook
• Microsoft Teams
• One Drive
• Office Applications
• Strong troubleshooting and problem-solving skills
• Excellent customer service, verbal, and written communication skills

• Previous Help Desk or Service Desk experience in an enterprise environment.
• Experience with ticketing systems such as Service Now, Jira, Zendesk, or similar platforms.
• Familiarity with Windows 10/11 troubleshooting.
• Knowledge of Microsoft Entra  (Azure AD) and Microsoft cloud technologies.

This is a Contract position based out of Memphis, TN.

The pay range for this position is $20.00 - $22.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Memphis,TN.

This position is anticipated to close on Aug 9, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We’re…