Customer Support Specialist III New Memphis, TN 38103, United States

Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide dailyinteractionand develop relationships with customers and carriers. This position willworkat our office in Tinley Park. The training will beonsite

Monday-Friday for the first
90 days. After training, a hybrid schedule is available.

• Process shipment entries and actively leadtimelyperformance/automation objectives
• Maintain consistent and professionalcommunications; effective,promptand courteous communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system,e.g.loaded pick-up, delivery, empty, etc.
• Set up new receivers, vendors, and supplier’s locations
• Work directly with Logistics Teams toassistwith shipment issues or problem-solving
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Correspond with customer and carrierregardingdetention and other accessorial information
• Setup new customer and vendor users on our platform
• Acquiresolid understanding of customer business practices and workflow

• High school diploma or GED equivalent
• Minimumof2-4yearof experience with intermodalshipments

• Customer Service background
• Service-related industry experience
• Knowledge of the freight industry
• Basicproficiencywith Microsoft Office Suite

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight.

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