Associate Implementation Specialist

Take the next step in your career with Novisync. Applying for:
Associate Implementation Specialist

• 100% onsite in Memphis, TN — no remote options.
• Must be a U.S. Citizen or Green Card holder
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• Must be flexible to work weekends, holidays, and after-hours based on customer requirements.
• Strong verbal and written customer communication skills.
• Ability to work effectively within an onsite team in a fast-paced, dynamic environment.

The resource must be comfortable performing hands-on server hardware repair
. The role may include OSE/FSE support, so candidates must have practical experience working inside servers, replacing components, and performing hardware break/fix activities.

Candidates should be confident in their hands-on technical abilities and capable of learning and applying new skills as required.
Prior Dell FSE experience is a strong plus.

• Manage and track service tickets and requests.
• Escort and coordinate with dispatched field service engineers.
• Manage parts shipping, receiving, storage, and inventory.
• Maintain accurate environment documentation, including serial numbers, rack elevations, runbooks, and related records.
• Coordinate with colocation teams for power, cooling, and facility maintenance activities.
• Execute customer-directed system and version updates.
• Proactively monitor servers and communicate issues to customers.
• Open, track, and manage service requests.
• Triage and coordinate break/fix activities with Dell support.
• Perform troubleshooting and log collection and implement vendor-recommended resolutions.
• Support firmware upgrades and hardware break/fix activities.
• Perform server parts replacement and hardware deployments.
• Perform OS installations, GPU configuration, and related testing.
• Conduct system testing and validation to ensure operational readiness.
• Handle urgent or unexpected issues as they arise and serve as a flexible escalation and coordination point.

• Basic networking experience.
• Experience reading and analyzing Linux logs
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• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Strong attention to detail.
• Ability to work effectively as part of a team.
• Ability to work in a fast-paced environment.
• Ability to lift up to 65 lbs.
• Ability to safely work on a ladder.

• RoCE networking experience
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• NVIDIA GPU/NIC experience
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• Prior Dell FSE experience
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The ideal candidate is a hands-on data center professional with strong server hardware repair experience, Linux and networking fundamentals, excellent customer-facing skills, and the flexibility to support onsite operations, including weekends, holidays, and after-hours when required.