Mgr Enterprise Business Services Strategy

Manager, Digital & Data

This position manages and leads a team of professionals in support of Fed Ex enterprise-wide business systems.

Responsibilities include:

managing complex projects, corporate strategic planning, analysis, process/project management development, system support, lifecycle management/support and creating and implementing the most effective strategies with IT and business partners. Responsible for creating long and short term strategies that align with corporate goals and produce the most cost effective solutions. Responsible for the development of professionals while creating an innovative and effective organization in support of Fed Ex goals.

The Manager, Digital & Data will act as the bridge between business process ownership and technology delivery, ensuring that platforms, data and automation capabilities enable the Source to Pay strategy and deliver measurable business impact.

Key Systems

The role is expected to support and influence the roadmap for key Source to Pay platforms, likely including:

• Service Now
• Oracle FCF
• Other connected procurement, contract, supplier and data platforms as required

Required Skills and Experience

• Strong understanding of the Source to Pay processes.
• Experience working with enterprise technology platforms and digital transformation programs.
• Ability to translate business requirements into clear technology priorities and delivery plans.
• Strong stakeholder management skills, particularly across business and technology teams.
• Experience prioritizing system enhancements and managing technology roadmaps.
• Good understanding of process improvement, automation, data, reporting and AI-enabled opportunities.
• Strong analytical skills with the ability to connect system performance to business outcomes.
• Ability to lead a small specialist team and manage competing priorities across multiple work streams.

Key Responsibilities

Digital Procurement Ecosystem Ownership

• Manage the effectiveness of the digital procurement architecture across the Source to Pay process.
• Ensure technology platforms support global process design, business controls and operational efficiency.
• Identify gaps, overlaps or inefficiencies across systems and recommend improvements.
• Maintain a clear view of how core Source to Pay platforms connect across process, data and user experience.

Technology Roadmap and Business Requirements

• Define and manage the Source to Pay technology roadmap in partnership with Digital & Technology.
• Translate business needs into clear, prioritized system requirements.
• Ensure roadmap decisions are aligned to business value, user experience, compliance, automation and data quality.
• Support business case development for new digital capabilities, enhancements and platform investments.

Enhancement Prioritization and Delivery Alignment

• Prioritize system enhancements based on business benefit, risk reduction, operational impact and strategic alignment.
• Coordinate with IT delivery teams to ensure requirements are understood, sequenced and delivered effectively.
• Act as the business owner for Source to Pay digital requirements through design, build, testing and deployment.
• Track delivery progress, risks, dependencies and benefits realization.

Platform Adoption and Continuous Improvement

• Drive adoption of Source to Pay platforms across business and procurement users.
• Monitor usage, compliance and user feedback to identify improvement opportunities.
• Partner with change, training and communications teams to support successful deployment and adoption.
• Use data, benchmarking, process mining and automation insights to continuously improve the digital ecosystem.

Data, AI and Automation Leadership

• Lead the team responsible for AI, benchmarking, process mining and automation opportunities across Source to Pay.
• Identify opportunities to improve efficiency, reduce manual effort and enhance decision-making through digital tools.
• Support the development of AI and automation use cases aligned to measurable business value.
• Ensure data and digital insights are used to improve process performance, controls and strategic decision-making.

Minimum Education

Bachelor's degree/equivalent in accounting, finance, business, engineering,…