TechEdge Service Coordinator

Patterson is seeking a Tech Edge Service Coordinator to support our healthcare and medical services customers in the Customer Service & Support department. In this role, you will be the primary contact for dental and animal health practices, coordinating technical service requests, scheduling field technicians, and ensuring timely resolution of equipment and software issues. You'll manage service orders in our systems, communicate status updates, and collaborate with sales, logistics, and technical teams.

At Patterson, you'll join a collaborative, integrity-driven culture with opportunities to learn, grow, and support better patient care.

Responsibilities

• Serve as primary point of contact for dental and animal health customers needing technical service support
• Coordinate scheduling and dispatch of field service technicians for equipment installation, repair, and maintenance
• Create, track, and close service orders, ensuring accurate documentation in CRM and service systems
• Communicate status updates, timelines, and service outcomes to internal teams and customers
• Collaborate with sales, logistics, and technical teams to ensure timely delivery of parts, equipment, and solutions
• Troubleshoot basic equipment and software issues and escalate complex cases appropriately
• Monitor service performance metrics and contribute ideas for process improvements
• Maintain strong product and service knowledge to support healthcare professionals effectively

Required Skills

• Customer service software (CRM/ticketing)
• Healthcare/medical terminology familiarity
• Scheduling and dispatch coordination
• Service order management
• Data entry and accuracy
• Call center operations
• Basic IT troubleshooting
• MS Office/Google Workspace
• Inventory and parts coordination
• Documentation and reporting