Service Engineer

Job Title

Location:

Memphis, TN

Work Mode:
On-site

Pay Rate:
Subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service

Work hours:

8-5 Mon-Fri, occasionally need to support different shift hours and on-call

Contract to Hire:
Possible

Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime

Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates

Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate

Support both reactive and preventive maintenance following established procedures

Collaborate with internal teams and customers during service events to ensure clear communication and resolution

Document work performed and contribute to shared knowledge and best practices

Participate in on-call rotations and support extended coverage when needed

Minimum 3 years of experience in technical support, field service, or data center roles

Associate or bachelor's degree in IT or related field (or equivalent experience)

Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment

Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)

Familiarity with Linux or similar operating systems

Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

U.S. citizenship required

Dell or other vendor certifications are a plus

Experience with water cooling servers is desirable