Specialist - Food Management System

Purpose and Scope

The Food Management System Specialist provides basic technical, administrative and operational support for the Food Management System, a critical operational application that supports daily meal service operations, menu planning and production records, inventory tracking and reporting, and standard compliance reporting for Nutrition Services.

• Supports application software and related configurations, coordinates with IT staff for hardware, network, and telecommunications issues.
• Troubleshoots level one network and basic hardware issues. Provides additional support to field
• Assists with application-related projects, including user testing, documentation, and coordination of implementation activities
• Provides remote and on-site software analysis support and training in administrative and cafeteria settings
• Conducts baseline troubleshooting for application functionality and user issues; escalates infrastructure issues to appropriate IT teams and troubleshoots network, hardware, software, and peripherals
• Assists with application updates, patches, and version upgrades following established
• Communicates and Partners with application and hardware vendors for issue resolution, ticket tracking, and support communication
• Supports Nutrition Services staff by maintaining application data recovery requests, including database-level analysis, user permission validation, and data integrity checks.
• Provides feedback and recommendations to improve application support processes and user workflows.
• Serves as liaison between end-users, application vendors, and IT support teams for application-related issues
• Ensures timely resolution of application support requests; documents issues, resolutions, and support activities
• Assists in maintaining application access records and user documentation; may coordinate with IT on asset-related issues
• Perform duties in accordance with application support procedures, security guidelines, and district
• Performs data entry, prepares reports, and conducts customer service activities related to application support
• Attends application and technical training, system updates, and support-related meetings
• Performs other related duties as assigned

Graduation from an accredited college or university with a Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or other related field Plus an additional two (2) years of related experience, for a total education/experience of six (6) years. (PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED).

Degree Equivalency Formula:

Bachelor’s Degree= 4 years plus required years of experience.

Master’s Degree= 2 years plus required years of experience. Where master’s degrees are required, years for bachelor’s Degrees must be included.

The salary range for this position is $47,611.20 to $68,473.60 annually. The application period will open on Tuesday, September 1, 2026, at 8:00 a.m. CT and close on Tuesday, September 8, 2026, at 5:00 p.m. CT.