Field Service Engineer in Ilford
Listed on 2026-09-06
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IT/Tech
Field Service Engineer – EPoS & IT Support
North East London
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What’s in it for you?Company vehicle and fuel card
Monthly and quarterly bonus schemes
Overtime opportunities
Full uniform and tools provided
Ongoing training and development
Opportunity to work with high-profile customers
The RoleAs a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Maidstone region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience.
You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You’ll Be Doing- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you.
Due to the nature of this role, it is essential that applicants have a full UK driver’s license
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