Data Center Technician

Overview:

Tek Wissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.

Position:
Data Center Technician

Location:
Memphis, TN 38109

Duration: 11+ Months

Job Type: Temporary Assignment

Work Type:
Onsite

Shift: 8-5 / M-F There could be off-hours shifts available / once the shift is determined it will be consistent

• Engineers will provide troubleshooting, repair, parts ordering, preventative maintenance and Installation of Dell product located at Customer Site.
• Triage issues with direction from Dell Support
• Execute plan of action from Dell Domain Engineer/L3
• Document POA Results, logs and service reports (Parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts
• Server Testing and validation (running diagnostics, capturing and uploading logs)
• Upgrading Firmware as needed
• Parts locker management, manage inbound and outbound parts
• Spare parts management, separate from parts locker (during CW server deployments)
• Parts return to Dell

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years' experience in area of responsibility

• Candidate lives locally (within 15 45 minutes of the work site)
• Comfortable with daily commute
• Willing to work shifts and be on-call

• Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds)
• Experience with server swaps and deployments
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements)
• Experience with water cooling servers (desirable, not required)
• Familiarity with Linux
• Has built PCs
• Follows provided Plan of Action (POA) from support
• Stays current with technology (reading, company announcements, continuous learning)
• Can handle the physical demands of the job

• Provides real-time, detailed documentation
• Demonstrates good documentation habits
• Has experience in documentation

• Communicates clearly, directly, and proactively
• Is personable and articulate
• Provides detailed examples
• Works well in a team and maintains a positive attitude
• Does not require excessive prompting or give elusive answers

• Demonstrates strong work ethic and accountability
• Can prioritize tasks based on severity and customer demand
• Shows initiative and thrives in fast-paced, critical environments
• No periods of inactivity, lack of initiative, or difficulty handling pressure

Tek Wissen Group is an equal opportunity employer supporting workforce diversity.