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Centralized Digital Order Processor (Monday to Friday 10:00am until 6:30pm
Job in
Memphis, Shelby County, Tennessee, 37544, USA
Listed on 2026-08-22
Listing for:
Glidewell Dental
Full Time
position Listed on 2026-08-22
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
- Processes digital orders once electronic files are received via designated systems.
- Verifies digital prescription product and information such as implant material, system, and size.
- Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
- Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
- Logs dental restoration cases into order tracking system and other applicable systems.
- Assists internal customers with design issues or questions.
- Reviews modeless scans for digital case systems via designated systems.
- Converts dental scans from one format to another as necessary.
- Repairs CAD files that cannot be imported due to improper scans or return errors.
- Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
- Understands production requirements and quality standards of position.
- Locates and corrects errors related to orders; asks for assistance when needed.
- Performs other related duties and projects as business needs require at direction of management.
- High school diploma or equivalent.
- Forman education in the field of Information Technology or Dental Technology preferred.
- Minimum one (1) year of experience in phone-based customer support a plus.
- Minimum one (1) year of experience in dental industry a plus.
- Basic CDOP Training.
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