Service Advisor

Job Summary

As a Customer Service Coordinator at Ryder, you will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up, and maintenance file management. This role requires a fast‑paced, inclusive environment where you can thrive through coachability and motivation.

• Customer Service
  :
  Improve the quality and consistency of customer communications, meet customer expectations, perform relationship activities including interface, issue resolution, and satisfaction; execute communication protocols for preventive maintenance (PM) scheduling, breakdowns, and vehicle status updates; drive improvement of Customer Satisfaction (CSI) scores.
• Workflow Management
  :
  Enhance branch productivity through effective scheduling and planning; create repair order tasks and update work planning sheets; review maintenance reports to identify and schedule preventive maintenance, repair campaigns, and vehicles requiring follow‑up; coordinate with rental counter and outside repair vendors; provide a resource that allows the management team time to effectively manage shop operations.
• Parts Management
  :
  Contribute to cost containment through inventory planning and warranty; execute parts inventory processes including physical inventory, parts ordering, receiving, stocking, managing purchase orders and invoices, and coordinating pick‑ups and deliveries; recommend min‑max levels; manage obsolescence; ship warranty and return parts; organize and maintain cleanliness in the parts room.
• Administrative
  :
  Handle all incoming shop calls; perform clerical duties within shop operations including vehicle maintenance files; process all accounts payable; create repair orders for technicians.

• Contribute to cost containment through effective inventory planning and warranty.
• Enhance branch productivity through effective work scheduling and planning.
• Perform other duties as assigned.

• Detail oriented with excellent follow‑up practices.
• Capable of multi‑tasking, highly organized, with excellent time management skills.
• Flexible to operate and self‑driven to excel in a fast‑paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.

• High School Diploma or GED required.
• 1 year or more in customer service or comparable experience with issue resolution.
• Strong computer skills including spreadsheets and word processing software (advanced).

• Comprehensive health and welfare benefits: medical, prescription, dental, vision, life insurance, and disability insurance options.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax‑advantaged 401(k) retirement savings plan with employer match.
• Full benefits package includes paid weekly hours and PTO.
• Discount on shares.
• Ryder offers a wide range of benefits, including health, dental, vision, life, disability, and retirement plans.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.