Senior Customs Trade Specialist

Responsible for coordination of the documentation required by US Customs/Government Agencies for entry of complex and high risk shipments. These have been identified as complex and high risk due to regulatory requirements and tariff combinations.

• Provide impeccable customer service

• Engages with customers regarding commodities that have been identified and isolated as requiring specialized processing to reduce the risk of liquidated ages and penalties through classification and the applications of proper duty preference.

• Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.

• Data entry and processing of various import related documentation for submission to US Customs and all PGA's (participating Government Agencies)

• Maintain and keep current all shipment documentation in compliance with all record keeping requirements.

• Adhere to all international importing and exporting regulations.

• Work closely with other internal staff, departments, other Fed Ex OpCo's, customers and government agencies to deliver high level of service to customers.

• Process agency brokerage shipments.

• Handles remote filings

• Performs entry reconciliations as needed

• Ensure all government and organizational policies are followed.

• Follow up on Customs matters and resolve problems.

• Performs entry reviews as needed

• Performs other duties as assigned.

• Paid training provided.

• Associates degree or equivalent preferred.

• Six (6) months brokerage experience required.

• One (1) year experience with customer contact required.

• A minimum of one (1) year of experience using computer systems in a professional, educational, or comparable environment with the ability to perform routine tasks such as data entry, document creation, navigation of standard software applications, and operation of basic office equipment.

• CCS and/or Brokers license preferred.

• Excellent communication skills, verbal and written.

• Organizational and inter-personal skills.

• Problem solving Skills.

• Handle high volume of work.

• Handle time sensitive work.

• Ability to work independently with minimum supervision.

• Ability to use multiple systems and reference material.

• Interact with customers, carriers, brokers, government agencies, internal staff, management of all levels, internal departments.

• Knowledge of customs regulations, harmonized tariff schedules required.

Strong brokerage knowledge combined with exceptional customer service skills, with the ability to effectively support customers, resolve issues, and ensure efficient processing of brokerage transactions.

This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law.

An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

$23.34 - $35.01 USD Hourly

Remote

Work Schedule:

Standard business hours, Monday-Friday, 8:00 AM - 5:00 PM.

Fed Ex Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and…