Warranty Administrator

Introduction At Dobbs Truck Group, a part of our mission is to create relationships and a healthy work environment for our employees. We are always looking for qualified, customer-oriented individuals at Dobbs Truck Group. Overview

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long‑term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

General Job Description

This position will be responsible for processing warranty claims for repair services.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Process warranty repair orders to obtain maximum recovery of revenue from vendors.
• Work with service personnel to resolve issues to obtain maximum recovery of revenue from claims.
• Ensure all claims are filed promptly and accurately.
• Communicate to Service and Parts Departments the proper time to process cores and other parts being held as a result of a warranty repair.
• Work with all OEM and vendors in a professional fashion to maintain a good working relationship.
• Participate in special projects and compile special reports.

• 18 years of age.
• 1 year of entry‑level heavy‑duty truck repair experience.

Desired Job Qualifications

• High school graduate, GED, or 1 year of work experience.
• Accounts Receivable experience.
• Commitment and desire to learn medium and heavy‑duty truck repair trade.
• Intermediate to advanced knowledge of Microsoft Excel, Word, and Outlook.
• Strong organization and communication skills.
• Dependable team player with a positive attitude.

Mental Capability Requirements

• Comprehension:
  Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
• Organization:
  Ability to organize and prioritize work schedules of others on long‑term basis.
• Reasoning & Decision Making:
  Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication:
  Ability to use and complete routine forms and/or conduct routine oral communication.
• Mathematics:
  Ability to compute, analyze, and interpret numerical data for reporting purposes.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job…