Heart of Park Manager

Overview Job Description

Salary Range

$55000.00 – $65000.00

Salary/year Level

Management Position Type

Full Time Job Shift

Not Provided Education Level

Not Provided Travel Percentage

Not Provided Category

Not Provided Description Company Summary

About Shelby Farms Park At 4,500 acres, Shelby Farms Park in Memphis, Tennessee is one of the largest urban parks in the country. The Park features miles of paved and unpaved trails, dozens of lakes and ponds, the internationally recognized and sustainably designed Woodland Discovery Playground, a buffalo herd, the Fed Ex Event Center, a water play sprayground, an outdoor event stage overlooking an 80-acre lake, a treetop adventure course and more.

About Shelby Farms Park Conservancy Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Parks future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for each and every resident of the Memphis area.

Position Summary

The Heart of the Park (HOP) Manager is a critical leader within Park Operations, responsible for overseeing the HOP Team and ensuring that high-traffic zones and rental facilities are clean, functional, safe, and visitor-ready. This role demands strong field leadership, project execution skills, and a keen eye for detail—particularly in the areas of facilities cleanliness and upkeep, landscape management, and visitor experience standards.

The HOP Manager must be an effective people leader, able to motivate and develop team members, set high expectations, and create a culture of accountability and pride in the park’s appearance and functionality. They must also understand that the park is a dynamic, interconnected environment where operational decisions often impact multiple departments, tenants, donors, and the visitor experience. As such, clear communication and thoughtful coordination across internal teams and external stakeholders is essential.

As an exempt-level manager, the HOP Manager is expected to adjust their schedule based on operational demands, including events, emergencies, and staff absences. They are required to work one weekend day per week, serving as Manager on Duty (MOD) and acting as the senior-most staff member on-site responsible for protecting visitor safety, park assets, and staff coordination.

This role is hands-on and highly visible, requiring strong judgment, the ability to assign and track work orders, and the discipline to manage projects within timelines and budgets. The HOP Manager works closely with the COO, Sales + Events, Maintenance, and other Rangers to ensure seamless visitor experiences and operational excellence across the park’s busiest zones.

Core Responsibilities

Leadership + Team Management

• Supervise, train, and develop the HOP Maintenance Technician and HOP Rangers, building a cohesive team responsible for facilities, systems, and grounds care.
• Establish and uphold high standards for cleanliness, safety, asset management, and visitor experience.
• Schedule staff for seven-day coverage and lead weekly HOP meetings,
• Coach team members on work-order management, vendor coordination, and project execution using Maintain
  
  X and other operational tools.
• Serve as Manager on Duty (MOD) in rotation with the Park Ops Manager, providing on-site leadership during events, emergencies, and weekends.

Facilities, Infrastructure + Hardscape Management

• Oversee all mechanical, electrical, plumbing/sewage systems, as well as restrooms, pavilions, and other structures within the Heart of the Park.
• Lead preventative maintenance and repairs, performed either by the HOP Maintenance Technician or third party contractors.
• Manage inspections, tracking logs, and asset readiness data to support planning and budgeting.
• Ensure compliance with aesthetic, safety and regulatory standards across all facilities and infrastructure.

Event + Venue…