Area Manager, Management Operations Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Area Manager based in Carrollton, TX or Memphis TN drives the performance and profitability of multiple Xylem Dewatering service centers—leading daily operations, inspiring teams. Championing safety standards, disciplined operations, and outstanding customer experiences.

• Daily Operations: Able to think strategically and execute tactically. Manager with a strong safety mindset. Manage labor, maintenance and repair costs while maintaining product quality. Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence.
• Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service centers. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.
• Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.
• Contribute to the development to increase capacity within the service centers to support service and repair on multiple Xylem product lines.
• Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.
• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.
• Ensure the maintenance of a hazard-free and safe operating work environment.

• Promote and encourage a culture of teamwork employing best practices that benefit all employees.
• Practice positive leadership and coaching within your organization and networking internally to drive positive changes and outcomes with peers. Model Xylem’s Core Values of:
  Respect, Responsibility, Integrity and Creativity.
• Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.

• Safety Score Card (IFR/ISR)
• Operating Income
• Inventory Accuracy
• Sales & Orders
• Working Capital (accounts receivable)
• Customer Service (Net Promoter Score)
• Participation in Xylem Watermark volunteer activities

• Bachelor’s degree in business, technology, operations management or related field or equivalent work experience is required.
• A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.
• Minimum of three years previous business management experience, including direct P&L responsibility.
• Three years rental management experience preferred
• Preferred: experience in related field of pumps, pumping systems, equipment rental or construction preferred.
• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
• General knowledge of the operation and maintenance of a facility.
• Ability to effectively communicate verbally and in writing.
• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.

• Moderate standing, walking, bending and lifting.
• Office:
  Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Travel:
  As required to fulfill the duties listed above. Other travel as needed or required by the company.
• Job Site:
  Intermittent exposure to job site…