Service Dispatch Supervisor

Overview

Creating Peace of Mind by Pioneering Safety and Security

Allegion helps keep people safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Allegion was awarded the Gallup Exceptional Workplace Award in 2024, recognizing engaged workplace cultures.

Service Dispatch Supervisor – Stanley Access Technologies, Memphis, TN

Stanley Access Technologies is an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings drive growth for our service business. Join a world-class team of problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

Qualified candidates must be legally authorized to work in the United States. The company does not intend to provide visa sponsorship for this employment.

• Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher; share on-call duties
• Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction to maximize revenue; visiting new and existing customers is a must
• Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory, etc.
• Create an environment that achieves ultimate customer service satisfaction while meeting/exceeding region targets
• Form high-performing teams and lead regional efforts to source, hire, train and develop talent
• Provide leadership in setting and achieving Region goals in profitable installation, maintenance and repair of Stanley products and growth of the service direct customer base
• Analyze, develop and implement systems and process productivity enhancements
• Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support
• Participate actively and support hiring, training and mentoring to drive efficiency
• Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed
• Audit all incoming work orders for accuracy (Part numbers, Door IDs, Signatures, Customer Forms, PO numbers, NTE)
• Perform half-day or full-day ride-alongs; evaluate work practices and safety equipment

• Bachelor’s degree preferred;
  High School diploma required
• A valid state driver’s license without restrictions
• A clean driving record
• Ability to work nights and/or weekends as necessary
• Proven track record of success
• Ability to work in a fast-paced, chaotic environment
• Proven team builder and player
• Strong business acumen (drive productivity, P&L understanding, data analysis)
• Demonstrated communication skills
• Excellent team and interpersonal skills
• Strong attention to detail
• Strong computer skills (Microsoft applications, Microsoft Dynamics 365, spreadsheets, word processing)

• Prior field sales or field service experience
• Prior experience with high-involvement work teams

Allegion is a great place to grow your career if you’re seeking a rewarding opportunity to make an impact, invest in your professional development, and work in a culture that promotes work-life balance.

Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement and development.

• Health, dental and vision insurance coverage
• A 401K plan with a 6% company match and no vesting period
• Tuition reimbursement
• Unlimited PTO
• Employee discounts through Perks at Work
• Community involvement and opportunities to give back
• Opportunities to leverage your strengths through Clifton Strengths testing and coaching

Join our team of experts and help us make tomorrow’s world a safer place.

We encourage you to apply even if your experience doesn’t align perfectly with every qualification. We are committed to building a diverse, inclusive, and authentic workplace and welcome candidates from all backgrounds.

Allegion is committed to building and maintaining a diverse and inclusive workplace. We provide accommodations for persons with disabilities. If you cannot apply through our site and require assistance, contact our Talent Acquisition Team ().

© Allegion plc, 2023

We are Allegion. We believe in anticipating opportunities by sharpening our skills and collaborating to provide a safer, more secure world.