Director of Client Engagement

Director of Client Engagement – Pharmaceutical Industry

If you’re a hands‑on leader who thrives in a pharmaceutical environment, someone who brings structure, clarity, and a calm presence to fast‑moving, high‑stakes customer situations, this opportunity might be exactly what you’re looking for.

We’re hiring a Director of Client Engagement to take full ownership of key customer relationships while guiding a team of Account Managers and Project Managers. You will be part of the site leadership team whilst managing a small team.

This is a role for someone who builds, improves, and genuinely owns their function, someone who leads from the front and elevates both the customer experience and internal operational discipline.

• Take accountability for major customer relationships, driving real resolution - not just conversations.
• Stay closely connected to daily operations, acting as the link between clients and internal teams.
• Design, refine, and implement customer‑facing processes, documentation, and feedback mechanisms.
• Represent the customer at the leadership level while balancing expectations with operational realities.
• Lead and develop a team of Customer Account Managers and Project Managers
• Ensure clarity, ownership, and execution across both account management and project work.

• 8+ years of experience in customer facing leadership roles within pharma, pharma services, clinical supply, CDMO/CMO, or other regulated environments.
• Strong background in areas such as customer operations, account management, supply chain, project management, or clinical operations.
• Experience handling demanding customer relationships with professionalism and confidence.
• A leadership style that is steady, grounded, and mature, able to navigate tough conversations with honesty and composure.
• A collaborative mindset that naturally brings teams together rather than operating in isolation.

This is not an escalation role, it’s a true leadership position where you set the tone, build predictable processes, and empower your team to deliver consistently excellent customer experiences.

If you're someone who enjoys being close to both customers and operations, and you want to make a measurable impact inside a growing pharmaceutical services environment, we’d love to hear from you.