Soaky Mountain Guest Services Supervisor Internship Job Memphis area,Tennessee USA,Management

Summary:

The Guest Services Supervisor oversees the daily performance and productivity of Admissions Associates to ensure efficient, accurate, and guest-focused entry operations. This role focuses on supervising staff, monitoring ticketing and guest service procedures, and maintaining operational standards in alignment with company policies and safety protocols. The Admissions Supervisor works closely with the Admissions Manager to support parking operations, ticket sales, season pass processing, and guest service functions, ensuring a smooth and enjoyable experience for all park guests.

Things

You Will Learn:

How to supervise and lead front-line guest service teams in a high-volume environment

Daily admissions operations, including ticket sales, scanning, season pass processing, and parking entry support

Effective coaching, performance feedback, and staff development techniques

How to handle escalated guest concerns professionally and with a solution-focused approach

Oversight of cash handling, POS systems, ticketing scanners, and financial accountability procedures

How to conduct operational audits to ensure accuracy, compliance, and consistency

Best practices for onboarding, training, and ongoing development of guest services staff

Interdepartmental collaboration with Operations, Park Services, and Security teams

Maintaining safety, cleanliness, and organizational standards in guest-facing areas

Supporting promotions, special events, and operational changes within admissions

Identifying workflow inefficiencies and recommending process improvements

Monitoring attendance, punctuality, and productivity to maintain high team performance

Techniques for boosting employee morale, engagement, and team culture

Opening and closing procedures for admissions areas and secure operations management

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