Service Manager

Service Manager
Sunstate Equipment Co.

Salary dependent on experience;
Paid weekly. Hiring immediately.

• Company cell phone, laptop and truck provided
• Bonus Incentive on a quarterly basis and annual basis
• Work boot allowance
• Rent any of our equipment for free
• Unique "My Holiday" benefit lets you celebrate any holiday without using personal time
• Medical, dental, and vision insurance eligibility after first full month of employment
• 401 Retirement Plan with up to 6% company match after 90 days

• Manage the shop and field service mechanics, ensuring maintenance, repair, and availability of equipment as needed
• Develop both strategic and tactical plans to achieve established goals effectively
• Establish a partnership with Sales and Operations teams to coordinate realistic timelines to fulfill rental contract obligations to achieve success on commitments
• Lead continuous improvement efforts across all service performance metrics
• Guide the team in meeting performance, productivity, and efficiency standards
• Establish clear responsibilities and streamlined processes for monitoring work and assessing outcomes
• Ensuring that all shop activities comply with relevant safety regulations and standards. This includes providing safety training to staff, implementing safety protocols, and maintaining a safe work environment
• Delegate and direct service tasks to technicians while monitoring progress
• Exhibit engaged leadership through behavioral coaching and mentorship
• Conduct interviews to identify and select top talent through assessment of candidates' skills, experience, and alignment with operational requirements
• Conduct performance evaluations and provide immediate coaching and guidance for performance enhancement
• Oversee productivity and manage scheduling of team members to optimize efficiency, analyze metrics to identify improvement opportunities and recommend viable solutions
• Conduct audits of records to ensure accuracy and quality standards in equipment maintenance and repair including field service paperwork and work orders

• Minimum 2 years' experience leading others, either formally or informally
• 3-5 years of management level experience in shop and service management, within the construction equipment rental industry is preferred
• Previous service/maintenance experience preferred
• Strong leadership, organizational, and time management skills, with the ability to work independently
• Strong communication skills to include active listening and assimilating information; to facilitate clear leadership communication to motivate and guide others
• Consistently adhere to safety policies, procedures, and guidelines
• Demonstrate a strategic mindset in developing short-term and long-term plans to optimize results
• Safe working knowledge of shop tools and equipment
• Adaptability to thrive in a fast-paced, continuously improving environment within a growing company

Sunstate Equipment Co. is an Equal Opportunity Employer.

A Drug Free Workplace and Participates in E-Verify.