Branch Manager - To - Memphis, TN

Overview

At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This position acts as a player and coach, oversees branch operations, directly manages associate performance, and provides guidance to ensure associates help customers reach their financial goals by understanding and meeting customer needs. Branch Managers are expected to drive branch performance through strong individual sales and by ensuring the team meets and exceeds branch sales, quality, and service goals while maintaining an operationally efficient and compliant branch.

Regions' mission is to make life better for our customers and communities. We are looking for candidates committed to fostering customer relationships, identifying needs, and creating a path to achieving financial goals. The successful candidate should be driven and competitive, as well as motivated to work as a team to achieve a common goal, in a fast paced and energetic environment with the ability to provide personalized customer service.

• Leads a small to moderate sized team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions
• Conducts outside sales efforts to generate new business while maintaining and expanding existing consumer and business banking relationships
• Educates associates, customers, and surrounding community about best practices to achieve and maintain financial wellness and about emerging bank technology and digital solutions (mobile, online, ATM)
• Coaches and develops branch associates through execution of iConnect – Regions Sales, Service and Coaching process, with guidance from mentor and senior managers
• Provides consistent coaching to strengthen product knowledge and identify customer needs
• Educates and advises customers on Regions Consumer and Business products and services, including loans, deposits, annuities, and life insurance
• Ensures a consistent optimal customer experience, including handling transactional needs as needed
• Resolves escalated customer and associate issues with guidance from senior leadership and Human Resources
• Manages recruiting and selection for the assigned branch
• Maintains relationships with Line of Business partners and refers customers to internal experts for complex financial goals
• Follows all bank policies, processes, procedures, and internal audit requirements; ensures operational risk management duties are completed by all associates
• This position is exempt from timekeeping under the Fair Labor Standards Act and is not eligible for overtime pay
• This position is incentive eligible
• This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS)

• High School Diploma or GED
• Three (3) years of Financial Services, sales, or sales management experience
• Expected to obtain an active Life Insurance License within first twelve (12) months and maintain continuing education for licensing requirements
• Ability to work on Saturdays as needed

• Life Insurance License
• College degree
• Supervisory experience within the Financial Services industry
• Six (6) years of banking and/or lending experience
• Six (6) years of relationship-based client consultation experience

• Ability to exhibit mastery of key advice, guidance, and education concepts
• Ability to handle multiple priorities simultaneously
• Ability to provide effective feedback and guidance
• Excellent communication and customer service skills
• Excellent leadership and problem-solving skills

Full time

Pay ranges are job specific and provided as a point-of-market reference. Other factors such as experience, skills, knowledge, contribution, location, and performance influence pay. Target information is based on the Metropolitan Statistical Area Market Range for the location and level.

Job Range Target: $61,848.85 USD - $80,797.50 USD

Incentive Plans: This role is eligible to participate in a commission incentive plan with…