Airline Wheelchair Assistant

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

• Wheelchair Assistant position starting at $13.00/hour (+ Tips)
• Full‑time and part‑time positions available
• Ability and availability to work weekends and holidays is a must
• Preferred 1‑2+ years of customer service experience (Paid Training)
• Benefits: 401k, Medical, Dental, Vision Insurance
• Starting pay $13.00/hour + Tips

A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs.

Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger’s individual needs, communicate effectively, and ask each passenger the safety and security questions.

This is a physically demanding position which requires on‑the‑job security training and the ability to receive all applicable airport security badges.

• Push wheelchair passengers to and from gates
• Roll customer‑occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs; assist passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

• Must be at least 18 years of age
• Authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills with appropriate grammar, tone, and pronunciation
• Complete all required training, including airport compliance
• Able to obtain an airport badge

• Employees must present a professional business‑like image at all times
• No visible tattoos or body piercings; any tattoos must be covered by uniform or other means agreed upon by management
• Clean and well‑maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

When performing the duties of this job, employees are regularly required to use hands and fingers, communicate with customers and fellow employees, sit, reach, stand, walk, climb, balance, stoop, kneel, crouch, twist, turn, stretch, and bend frequently. Employees must be able to lift and move up to 75 pounds regularly and move quickly. Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus.

Salary Range: $13.00 - $23.00 per hour (+ tips)

Benefits: Eligible employees will participate in various benefit plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

SP+ is an equal‑opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.