Operations Dir - Chick-fil-A

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• * 401(k) retirement plan with company match
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

* Benefits may vary by position so ask your recruiter for details.

Airport

Location:

Memphis Airport
Advertised Compensation:$80,257.00to $

• Leads all operational aspects of the restaurant; helps execute the company vision and purpose, as well as uphold the established core values
• Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved
• Maintains that high food safety standards are maintained by training and operational adoption; ensures that food is prepped, held, and served according to of all Chick-fil-A, federal, state, and local sanitary, safety, and health standards
• Builds, trains, and coaches high-performing team; partners with Talent Acquisition to appropriately staff the restaurant to meet business needs
• Engages with Operations Controller and regional leadership on financial decisions and enacting needed controls; makes purchasing decisions for repairs, maintenance, and supplies
• Continuously monitors labor and food cost; adjusts scheduling and purchasing as necessary
• Ensures each guest has a positive experience and monitors CEM score
• Develops and communicates ongoing proprietary culinary standards, objectives, and goals consistently to optimize quality and financial results
• Acts as point of contact, liaison, and subject matter expert for all proprietary brand culinary related questions

The Operations Director reports to the Senior Director Operations.

• Education and Experience:
  
  The combination of education and professional experience must exceed 8 years:
  • In a leadership role:
    Requires 3 years of experience leading a team of F&B Operations professionals engaged in developing and executing Operations programs
  • In a technical role:
    Requires 8 years of experience engaged in developing and delivering Operations programs
    • A bachelor’s degree in a program related to the functional area can count for 3 of the eight-year requirement
    • An MBA or a master’s level degree in a program related to the functional area can count for an additional 2 years of the eight-year requirement
  • In the industry: 3-5 years of F&B Operations experience
• Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
• Business acumenand also has themindsetrequired to understand the long-term implications of Operations planning and to advance the organizations goals
• Demonstrated history of understanding the needs of the business,stakeholders, the employee population and individual circumstances
• Demonstrated history of creating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals
• Location:
  
  This position is located at the Memphis International Airport.

All job requirements are subject to change to reflect