Manager, Supervision - Movement

Position: Manager, Supervision - Money Movement
What You Will Do

+ Lead, coach, mentor, and develop Money Movement associates; identify training needs, provide actionable feedback, evaluate performance, and support individual and team development.

+ Plan, assign, monitor, review, and evaluate the work of associates while balancing service levels, risk, case complexity, staffing, and changing business priorities.

+ Operate as a player/coach by maintaining an individual case load and personally reviewing and approving Money Movement transactions using applicable regulations, firm policies, supporting documentation, and sound supervisory judgment.

+ Serve as an escalation point for complex or sensitive Money Movement matters, including transactions involving unusual circumstances, potential fraud or financial exploitation, policy exceptions, or heightened firm risk.

+ Contact clients, when appropriate, to verify disbursements or clarify circumstances; review ACH, Standing Letter of Authorization (SLOA), and Periodic Payment setups; and support other day-to-day Money Movement supervisory reviews.

+ Monitor team workflow and the Money Movement Supervision inbox, ensure appropriate ownership and follow-through, and step into cases or queues when needed to support timely resolution.

+ Explain supervisory concerns, decisions, and required actions clearly to financial advisors, branch managers, regional leadership, clients, and internal partners-even when the conversation is sensitive or the answer is not the one requested.

+ Build trust and effective working relationships across Supervision, Operations, Fraud, Compliance, Legal, PCG management, and other functional areas to research and resolve complex issues.

+ Use metrics, quality assurance feedback, trends, and team observations to identify areas of risk or inefficiency and implement training, corrective action, process improvements, or other enhancements.

+ Support the development, implementation, monitoring, and continuous improvement of Money Movement supervisory procedures, workflows, controls, policies, and technology.

+ Participate in high-priority Money Movement initiatives and cross-functional projects, helping translate business and regulatory needs into practical processes and solutions.

+ Support regulatory inquiries, compliance testing, internal audit requests, and other reviews related to Money Movement supervision.

+ Maintain current knowledge of regulations, firm policies, emerging risks, and Money Movement practices and ensure that knowledge is applied consistently across the team.

+ Present Money Movement supervisory topics, trends, process changes, or initiatives to stakeholders as needed.

+ Perform other duties and responsibilities as assigned.

** What Will Help You Succeed*
* + A leadership style that combines clear expectations and accountability with coaching, development, and a willingness to work alongside the team.

+ Critical thinking and sound judgment, including the ability to interpret regulatory requirements and firm policies and apply them to complex or unusual circumstances.

+ The ability to shift effectively between leading the team and personally handling supervisory work without losing sight of either responsibility.

+ Strong analytical and problem-solving skills, including the ability to identify trends, quantify issues, assess risk, and develop practical solutions.

+ Clear, confident written and verbal communication with clients, financial advisors, branch managers, senior leaders, and internal partners.

+ Professional composure and tact during sensitive, challenging, or high-stakes conversations, including the ability to de-escalate conflict and explain the rationale behind decisions.

+ Strong collaboration and relationship-building skills across business units and differing perspectives.

+ The ability to organize, prioritize, and track multiple detailed assignments in a fast-paced environment with frequent interruptions and changing priorities.

+ A disciplined eye for detail and risk, balanced with a big-picture view of workflow, client and advisor experience, and broader business impact.

+ A commitment to high-quality service without compromising supervisory standards, regulatory obligations, or risk controls.

** Educational/Previous Experience Requirements:*
* - Bachelor's degree (B.A) in a related discipline and a minimum of six (6) years of experience in Supervision and/or the financial services industry.

~or~

- An equivalent combination of experience, education, and/or training approved by Human…