Manager, Supervision – Movement

Job Description Summary

Complex transactions. A team to lead. Decisions that matter.

Complex transactions. A team to lead. Decisions that matter.

The Manager, Supervision – Money Movement helps protect Raymond James clients and the firm by leading a supervisory team responsible for the oversight of money and security movement activity. The team reviews and approves transactions, identifies potential fraud, financial exploitation, policy concerns, and possible rules violations, and works with business partners to resolve supervisory matters that do not always have a straightforward answer.

This is a player/coach role. You will lead, coach, and develop associates while also maintaining your own case load and participating directly in day-to-day Money Movement supervisory work. You will be expected to make sound, timely decisions on complex matters, support escalations, and step into the work alongside the team when volume, risk, or circumstances require it.

You will partner closely with financial advisors, branch and regional leadership, Operations, Fraud, Compliance, Legal, and other Supervision teams to manage risk, strengthen processes, and deliver appropriate outcomes for clients and the firm. The work can be complex—and your leadership and judgment will make a meaningful difference.

• Lead, coach, mentor, and develop Money Movement associates; identify training needs, provide actionable feedback, evaluate performance, and support individual and team development.
• Plan, assign, monitor, review, and evaluate the work of associates while balancing service levels, risk, case complexity, staffing, and changing business priorities.
• Operate as a player/coach by maintaining an individual case load and personally reviewing and approving Money Movement transactions using applicable regulations, firm policies, supporting documentation, and sound supervisory judgment.
• Serve as an escalation point for complex or sensitive Money Movement matters, including transactions involving unusual circumstances, potential fraud or financial exploitation, policy exceptions, or heightened firm risk.
• Contact clients, when appropriate, to verify disbursements or clarify circumstances; review ACH, Standing Letter of Authorization (SLOA), and Periodic Payment setups; and support other day-to-day Money Movement supervisory reviews.
• Monitor team workflow and the Money Movement Supervision inbox, ensure appropriate ownership and follow-through, and step into cases or queues when needed to support timely resolution.
• Explain supervisory concerns, decisions, and required actions clearly to financial advisors, branch managers, regional leadership, clients, and internal partners—even when the conversation is sensitive or the answer is not the one requested.
• Build trust and effective working relationships across Supervision, Operations, Fraud, Compliance, Legal, PCG management, and other functional areas to research and resolve complex issues.
• Use metrics, quality assurance feedback, trends, and team observations to identify areas of risk or inefficiency and implement training, corrective action, process improvements, or other enhancements.
• Support the development, implementation, monitoring, and continuous improvement of Money Movement supervisory procedures, workflows, controls, policies, and technology.
• Participate in high-priority Money Movement initiatives and cross-functional projects, helping translate business and regulatory needs into practical processes and solutions.
• Support regulatory inquiries, compliance testing, internal audit requests, and other reviews related to Money Movement supervision.
• Maintain current knowledge of regulations, firm policies, emerging risks, and Money…