Street Outreach Specialist

The Hospitality Hub of Memphis Street Outreach Specialist Memphis, TN
· Full time Apply for Street Outreach Specialist

Street Outreach Specialists implement the Hospitality Hub’s efforts to enroll individuals experiencing street homelessness into the Continuum of Care. The Street Outreach Specialists are responsible for representing the Hub to individuals experiencing homelessness and for maintaining positive relationships with partners. Street Outreach Specialists build rapport with each individual experiencing homelessness. Individuals who initially refuse services may become more willing over time with proper cultivation and trust-building by the Specialist.

The Hospitality Hub works to help people exit homelessness. Located in downtown Memphis, the Hub campus is a safe, kind, and respectful environment that serves as a single point of entry to comprehensive support services for those experiencing homelessness. We provide our guests with the stabilizing resources they need, including temporary shelter, assistance acquiring identification, employment opportunities, and referrals to community partners.

About the role:

Street Outreach Specialists implement the Hospitality Hub’s efforts to enroll individuals experiencing street homelessness into the Continuum of Care. The Street Outreach Specialists are responsible for representing the Hub to individuals experiencing homelessness and for maintaining positive relationships with partners. Street Outreach Specialists build rapport with each individual experiencing homelessness. Individuals who initially refuse services may become more willing over time with proper cultivation and trust-building by the Specialist.

Team Culture and Expectations:
The Hub is a human first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights.

Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.

Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.

Primary

Location:

590 Washington, Memphis, TN 38105

Hours:Standard hours are Monday–Friday, 8am–4pm. However, Hospitality Hub operates 24/7, and staff must be flexible to meet program needs, including emergencies, holidays, weekends, evenings, overnights, and required participation in warming and cooling center events.

Benefits: A generous paid time off policy, paid parental leave, medical insurance, and 401K are offered to all regular full-time employees. Regular training is provided to all employees.

Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $18.00/hr.

Reports to: Jessica Houari, Director of Operations

While the position's primary responsibilities are outlined below, this list is not exhaustive.

Responsibilities

• Work to reduce street homelessness by linking clients to mental health, housing services, and other supportive services based on eligibility
• Build rapport with each individual experiencing homelessness. Learn and memorize their names, their preferred locations, and what barriers they face in exiting homelessness
• Coordinate refreshments and other supplies (such as PPE) needed for each trip
• Maintain thorough and accurate records in the CRM and Homeless Management Information System (HMIS)
• Collaborate with other homeless outreach entities that are part of the Coordinated Entry System
• Be kind, inclusive, and non-judgmental toward all individuals you interact…