Volunteer Coordinator

Memphis, TN
* Program Services Department
* Full-Time
* Non-Exempt

At Make-A-Wish Mid-South, we are more than a great place to work – our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. We have been doing this for over 40 years, and together, with our volunteers, donors, staff and supporters, Make-A-Wish Mid-South has granted more than 7,500 life-changing wishes and transformed countless lives.

The Volunteer Coordinator is responsible for the coordination and management of the chapter’s volunteer program, including recruitment, onboarding, training, placement, engagement and recognition. This position works closely with volunteers, staff, and community partners to ensure a strong and diverse volunteer base that supports the deliver of high-quality wish experiences for children and their families.

As a Volunteer Coordinator, you will be responsible:

• Recruitment and Selection: coordinator, organize and management the recruitment process, including evaluating applications, collecting paperwork, performing background checks, and matching volunteers to roles that suit their skills and interests. This includes wish-granting, event and airport greeter volunteers.
• Training and Support: Provide orientation, role-specific training, and ongoing support to new and existing volunteers, ensuring they understand organizational policies, procedures, and best practices. Coordinators may also assign mentors or provide direct guidance to help volunteers succeed.
• Volunteer Management: Supervise volunteers, monitor performance, and provide feedback. Maintain volunteer records, manage schedules, and ensure volunteers are effectively integrated into volunteer roles.
• Strategic Planning: Develop and implement volunteer strategies aligned with organizational goals, on a yearly basis.
• Communication and Engagement: Work to build strong relationships with volunteers to ensure a positive and impactful wish experience for wish families, donors and other volunteers. Maintain regular communication with volunteers, providing updates and feedback and documenting these interactions in Salesforce.
• Collaboration: Work closely with staff, team leaders, and other departments to identify volunteer needs, allocate resources, and ensure volunteers contribute effectively to organizational objectives. Work to coordinate corporate volunteer opportunities (as needed) and fill volunteer roles for internal and external events.

• Education and experience:
  • oBachelor’s degree from a four‑year college or university.
  • oMinimum of 3 years project management, special events or volunteer management.
• Data management and computer literacy:
  • oProficient in Salesforce and data management preferred.
  • oProficient in Microsoft Office suite of programs.
  • oPeople management – The ability to engage, recruit and support volunteers in a systematic and intentional manner to meet the organization’s strategic objectives.
  • oCommunications and interpersonal skills – The ability to relate with different people in diverse communities and organizations.
  • oTeam Player – The ability to support multiple departments and team members with a positive attitude and enthusiasm.
• Managing programs, projects and priorities:
  • oOrganization and detailed oriented – The ability to track and organize multiple programs and projects while maintaining the files needed for compliance purposes.
  • oTime management – The ability to complete tasks in an accurate and timely manner, including prioritizing multiple tasks and duties effectively and efficiently.
  • oAnalytical thinking and problem solving – The ability to gather information and data and use the data to meet the goals for the organization.
  • oStrong written and verbal communication.
• Other:
  • oAbility to travel regionally as required.
  • oDemonstrate commitment to the mission.

• Competitive salary
• Paid time off:
  • oVacation – 12 days per year, increasing with tenure;
  • oPersonal Leave – 12 days per year; and
  • oHoliday – 12 days per year.
• Comprehensive benefit package that is paid for by the chapter, including medical, dental, vision, disability and life insurance.
• 401k Retirement Savings Plan, including a match after completion of six months of service.
• Employee Awards and Recognition Programs.

Make-A-Wish Mid-South is an Equal Opportunity Employer and does not discriminate on the basis of race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability or veteran status.