Quality Assurance And Controls Specialist

Description

Job Summary:

The Quality Assurance and Controls Specialist plays a critical role in supporting operational excellence within Advisory and Managed New Accounts. This position is responsible for performing quality reviews, evaluating controls, identifying process gaps, and partnering with leadership to strengthen accuracy, consistency, and compliance across the department. The ideal candidate is detail-oriented, analytical, and committed to promoting a culture of accountability, continuous improvement, and risk awareness.

• Develop and maintain strong knowledge of organizational policies, procedures, regulatory requirements, quality standards, and operational controls.
• Perform detailed quality reviews of Advisory and Managed New Account processes and documentation to ensure accuracy, completeness, procedural adherence, and compliance with internal expectations.
• Conduct audits, transaction reviews, and quality assessments to verify adherence to company standards, service expectations, and risk management requirements.
• Monitor operational workflows to identify trends, recurring errors, procedural gaps, control weaknesses, and areas of operational risk.
• Investigate discrepancies, exceptions, and processing errors to determine root cause and recommend preventative measures.
• Develop, track, analyze, and report quality metrics, audit findings, error trends, and performance results to leadership.
• Collaborate with leadership and business partners to strengthen operational controls, improve workflow efficiency, enhance procedural consistency, and support quality assurance initiatives.
• Assist with the development and facilitation of training for new hires and existing associates, with emphasis on quality standards, procedural accuracy, compliance awareness, and operational excellence.
• Maintain and update training, reference, and procedural materials to reflect process changes, audit findings, compliance updates, and evolving best practices.
• Provide coaching and feedback to reinforce accountability, improve performance, and promote a strong quality-focused culture.
• Serve as a knowledgeable point of contact for internal and external inquiries, ensuring responses align with procedures, controls, and service expectations.
• Support departmental adherence to established service levels, quality benchmarks, and operational risk management standards.

Entry Level

This is a Contract to Hire position based out of Memphis, TN.

The pay range for this position is $28.00 - $28.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a hybrid position in Memphis,TN. Final date to receive applications This position is anticipated to close on Sep 10, 2026.

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