Assistant General Manager EXPERIENCED

Assistant General Manager (Experienced) – Wahlburgers

Supporting the General Manager (GM) in all aspects of restaurant operations to ensure a high standard of customer service, efficient and profitable business performance, and a positive work environment for all employees. The AGM will oversee daily operations, manage staff, and ensure compliance with all health and safety regulations.

• Supports the GM in efficient and effective restaurant operations on a day-to-day basis.
• Assists and complies with all aspects of inventory, purchasing, receiving, and storage of company-specified products.
• Ensures high standards of food quality and service.
• Maintains building, equipment, furniture, and fixtures in good repair, clean, and regularly maintained.
• Upholds restaurant mission, vision, philosophy, and core values through behavior and action.
• In the absence of the GM, manages and directs all aspects required within the restaurant.
• Assists in managing labor, cost of goods, and overall budget, making required adjustments to labor and schedules on a shift-to-shift basis without compromising the guest experience.
• Monitors financial performance, including sales, expenses, and profitability.
• Prepares regular reports on financial performance for the Operations Leadership Team and Restaurant Support Center.
• Communicates all restaurant policies and procedures, holds team members accountable for compliance.
• Recruits, hires, trains, and supervises staff, including servers, bartenders, cooks, and other front-of-house and back-of-house employees.
• Works with the GM to appropriately schedule FOH and BOH employees to meet coverage and labor budget goals.
• Provides ongoing coaching/mentoring of employees to reinforce positive behaviors and provide feedback on development opportunities.
• Sets the standard for the restaurant through leadership by example.
• Ensures a safe and harassment-free environment for all Team Members and Managers.
• Resolves staff conflicts and handles disciplinary actions as needed.
• Provides exceptional customer service and promptly addresses guest complaints and concerns.
• Monitors guest feedback, supports GM to implement improvements based on Yelp, Open Table, and guest emails.
• Works with the GM and Marketing Team to develop and implement marketing strategies to attract and retain guests.
• Executes company-wide promotional events and special offers.
• Ensures compliance with all local, state, and federal regulations, including labor laws and health codes.
• Upholds restaurant safety, sanitation, and security standards, including safe handling of chemicals.
• Implements and enforces company policies and procedures to ensure compliance.

• Minimum of 2 years of full-service restaurant experience and a leadership capacity (trainer, shift leader, kitchen manager, restaurant manager, etc.) in a high-volume full-service restaurant concept.
• Ability to inspire cooperation and teamwork through self-confidence, positive attitude, and enthusiasm.
• Excellent interpersonal, listening, and communication skills.
• Excellent problem resolution and guest recovery skills.
• Attention to detail and analytical skills.
• Experience and proficiency in the use of basic computer technology (POS systems, Microsoft Office programs, etc.).
• Strong commitment to serving others in the community.
• Acts with integrity and treats others with respect.
• Serv Safe certified.

• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

We are an equal-opportunity employer. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or work conditions associated with the job. The employer reserves the right to revise them at any time. It is intended to accurately reflect the primary job elements essential for making compensation decisions.

Entry level

Full-time

Management and Manufacturing

Restaurants

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