Parts Specialist

Overview

The Parts Specialist provides high levels of service to all retail and installer customers and supports store management in accomplishing assigned tasks. Bilingual candidates are encouraged to apply.

• Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and/or checks, make change accurately, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, including preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training and meeting company requirements.
• Perform various in-store services for customers (where state and local laws allow), such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company driving eligibility requirements).
• All other duties as assigned.

• Required: Ability to quickly match alphanumeric sequences.
• Required: Ability to provide outstanding, friendly and professional customer service.
• Required: Must be able to multitask, handling customers on the phone and in the store at the same time.

• Desired: Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• Desired: ASE certification.
• Desired: Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is committed to a strong promote-from-within philosophy, encouraging you to grow your career with the organization.

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with employer contributions starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, or disability, or any other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process.

If you require a reasonable accommodation, please email  or call .

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail