Service Manager

Service Manager | Frost Bake Shop

Cultivate Joy. Lead with Heart. Support our Team.

At Frost Bake Shop, we don’t just bake—we celebrate. As our Service Manager
, you are the primary champion for both our guests and our amazing team. We are looking for a people-first leader who understands that a perfectly frosted cupcake tastes even better when it’s served with a genuine smile. You’ll spend your day nurturing talent, fostering a warm environment, and ensuring every person who walks through our doors—staff or guest—feels valued.

• Work Alongside Your Team:
  You aren’t a "desk manager." You lead from the heart of the shop, working side‑by‑side with your associates to support them during the rush.
• Be a Mentor:
  You’ll motivate your team to reach their full potential, helping them grow their skills and their confidence.
• Prioritize Well‑being:
  You’ll manage schedules with empathy, ensuring everyone gets their breaks and proactively managing the floor so the team never feels overwhelmed.

• Model Kindness:
  You’ll set the tone for "Exemplary Service," acknowledging every guest and ensuring our shop is a clean, welcoming haven for the community.
• Custom Order Specialist:
  You’ll act as a trusted advisor for guests’ most important celebrations, using your communication skills to turn their cake dreams into reality through detailed, careful documentation.

• Keep the Harmony:
  You’ll handle the "Staff News" and weekly updates, ensuring everyone is in the loop and feels heard.
• Maintain the Standard:
  Through methodical checklists and organized inventory, you ensure the shop is always ready to serve the best possible products to our neighbors.

• A People Person:
  You have a natural gift for building positive, productive relationships with employees, vendors, and guests alike.
• Experienced Guide:
  You have 2+ years in retail/food service and at least 1 year of experience leading and supporting a team.
• Clear Communicator:
  You can share information and respond to questions with patience, clarity, and warmth.
• Detail‑Oriented:
  You take pride in "getting it right," from the accuracy of a label to the precision of a custom order drawing.
• The Essentials:
  You’re comfortable with standard software (Google Drive/Dropbox), can lift 50 lbs, and are ready to support the team during our busy weekends and holidays.

We believe in a supportive, climate‑controlled work environment where your emotional intelligence is just as important as your technical skill. You’ll be part of a brand that values excellence but never at the expense of our people.

Ready to lead a team that feels like family? Let’s connect.