Customer Experience Supervisor - Wolfchase Galleria

General Description

As the Customer Experience Supervisor I
- You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training initiatives and delivering company checkout experience strategies.

• Customer Service & Sales
  - Acts as a role model for the Manager on Duty program while directing customer service activities throughout the store.
• Models and holds team accountable for outstanding customer service, greets and assists customers in finding products, partners with other team members when additional help is needed, actively listens to customer issues to resolve problems, maximizes sales and service by ensuring staff is scheduled appropriately, and manages FIND more, credit, rewards and gift card programs.
• Cashier Performance
  - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding service behaviors are consistently exhibited; observes and ensures associates follow and implement checkout experience processes; monitors associate efficiency using POS productivity metrics.
• Line Management and Checkout Standards
  - Proactively shifts resources to checkouts based on traffic fluctuations, reduces wait times by utilizing mobile POS, satellite registers and expeditor stations, partners to stock impulse futures and identify checkout supply needs.
• Human Resources / People Management
  - Creates and monitors store requisitions, routes qualified applicants, coordinates interview and talent tryout process, schedules and coordinates new hire orientations and training, administers ongoing associate training, partners with the Sales Floor Supervisor and General Manager on training compliance, reviews schedules to optimize resources.
• Performance Standards
  - Supports company shrink and safety initiatives; meets performance standards for iCAP, product and service sales, customer service, profit, productivity and attendance.

Embraces a Growth Mindset:
Proposes and initiates actions on new ideas that improve products, stores or practices; listens to ideas, applies them, encourages others, and is a catalyst for change.

Thinks Critically:
Demonstrates business and functional expertise, gathers necessary information, applies critical thinking to develop options, identifies assumptions, considers impacts, uses fact based analysis to guide decisions.

Demonstrates Leadership:
Creates a teamwork environment, recognizes accomplishments, holds self and others accountable, coaches and teaches, aligns goals and culture for momentum.

Takes Accountability:
Builds relationships through consideration and listening, delivers solutions that meet customer needs, develops positive inclusive relationships across the organization.

Implements with Excellence:
Prioritizes short and long range plans, implements well organized projects, seeks feedback, delegates effectively, and communicates plans and expectations.

Drives Results:
Demonstrates urgency to act decisively, establishes aggressive goals, takes appropriate risks, and seeks continuous improvement.

Competitive benefits package including medical dental vision, term life insurance, paid vacation holidays, 401k with company match, and associate discount on merchandise.

USD $20.00/Hr - USD $25.00/Hr