Retail Store Manager

Retail Store Manager

$18.43 to $27.41 per hour plus a lucrative monthly bonus that contributes to a major portion of the annual income.

We are seeking a Store Manager with 2+ years of management and customer service experience, preferably in retail/sales. A Store Manager will be responsible for day‑to‑day operations, fostering a positive and productive environment, coaching and developing staff, recruiting and retaining top talent, and achieving financial targets. The role includes analyzing financial statements, managing inventory, safeguarding assets, promoting the business, and ensuring a customer‑centric culture aligned with First Cash values.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Flexible working hours: most stores open 9 AM–6 PM and most are closed on Sundays.
• Earned Wage Access – employees can withdraw up to 50 % of earned wages up to seven times per pay cycle, available from the second day of employment. A Net Spend service; restrictions and fees apply.
• Unlimited commission above hourly base rate.
• Vacation: 1 week paid after 6 months; 1 extra week after 1 year; 2 weeks after each anniversary thereafter (up to 120 hours after 5 years).
• Sick/Personal: 8 hrs after 6 months, then 16 hrs each anniversary (years 2‑5), and 24 hrs after 5 years.
• Employee discounts from the first day of active employment.
• Tuition Reimbursement via First Cash Education (up to $2,000 per year for eligible full‑time employees).
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after 6 months of employment.
• First Cash Pet Insurance program.

(This is a representative list of the general duties the Store Manager position may be asked to perform and is not all‑inclusive; other duties may be assigned as needed.)

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers so their development meets First Cash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise and ensuring all procedures protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties for extended periods of time, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer in the exterior parking lot or retrieve products stored outside.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Store Managers will work 45+ hours a week; hours are based on business needs and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work…