Deco Department Manager

Purpose

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

• Drive customer service and adhere to the P’s of retail (People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services).
• Engage customers to provide a quality shopping experience and ensure store associates deliver quality customer service.
• Strategically merchandize and utilize company guidelines to outline merchandising practices and maintain store presentation standards.
• Guarantee safety and security of customers and employees by following loss prevention and risk management procedures.
• Support the Chief Executive Merchant in modeling seamless customer service and creating a friendly, helpful, knowledgeable and quick environment for customers and co‑workers.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing and inventory issues to the senior team.
• Analyze and work all business reports (P&L, CPR, BAT, STPOA, STPRC) for optimal merchandising, in‑stock and pricing position.
• Utilize computer and point‑of‑sale systems to maintain accurate inventory, cycle counts, profit and loss management, shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.
• Supervise scheduling coverage during peak traffic periods and review performance of associates on a timely basis.
• Train, develop, supervise and define workload of store associates, monitor retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll and business planning processes and follow company policies.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant in handling store‑level human resources or loss prevention issues, and be available to open and/or close the store effectively.

• Three to five years of retail management experience and proven ability to direct operations.
• Ability to perform in a high‑volume, highly complex location.
• Ability to demonstrate initiative and be a self‑starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal and analytical skills.
• Ability to exercise independent discretion and judgment in managing a fast‑paced environment, adapting to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Must possess excellent customer service skills and work well under pressure.

The employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

• Ability to exert 30–60 pounds of force occasionally, and 20–30 pounds frequently, and/or greater than negligible up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Frequent use of hands and fingers to handle or feel objects.
• Required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl.

• Monday – Friday: 7:00AM – 8:00PM
• Saturday: 8:00AM – 7:00PM
• Sunday: 10:00AM – 6:00PM

• Monday – Friday: 7:00AM – 7:00PM
• Saturday: 8:00AM – 7:00PM
• Sunday: 10:00AM – 6:00PM

• Bonus opportunities and career advancement at every level.
• 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program.
• Medical, Dental, Vision, Life and other insurance plans (subject to eligibility).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.