Retail - Front End Associate

Job Details

Location:

009 Highway 6 and Huffmeister - Houston, TX 77095

Position Type:
Full Time

We provide extraordinary shopping experiences and exceptional service at checkout.

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standards, as detailed in the Employee Manual, for all worked hours.
• Greet guests with a smiling face and helpful demeanor, use our Guest Services script. For Specs locations: offer 5% discount, ask for Specs Key, call guest by name if possible, offer additional items, offer charity option, thank guest.
• Operate cash register or electronic scanner and look up products as needed.
• Ensure proper pricing by scanning the correct barcode.
• Properly use and maintain computers, registers, and scanner equipment.
• Suggestively sell items to guests at the register and offer add‑on items, including charity of the month.
• Monitor merchandise brought to the register by stockers so accurate amounts are charged.
• Redeem coupons and weigh produce items when required.
• Kindly ask the guest to read and answer the pin pad question before starting the transaction. Never answer the pin pad questions for the guest.
• Check acceptable identification when necessary to ensure legal sale; use best practices and remain professional.
• Receive cash, checks, debit cards, credit cards, or gift cards.
• Issue receipts and any change due.
• Accurately count change back to the guest.
• Bag or box merchandise. Use business‑mindset with bags; double bag only when asked by the guest for multiple bottle orders, use boxes, bottle protectors when needed.
• Assist with carry‑outs when needed and feasible.
• Compute and record totals of all transactions on daily record sheet.
• Call the code for a cash drop as soon as the limit has been reached to maintain till balance.
• Keep work area clean and neat; do not overstock counter with merchandise.
• Count down drawer at end of shift and prepare final drop.
• Answer questions and provide information to guests.
• Resolve guest complaints with courtesy and respect.
• Avoid conversations with coworkers when guests are present.
• Avoid use of personal cell phone while on the sales floor.
• Stock shelves and check price tags as needed.
• Monitor checkout station, ensuring all needed tools such as register paper and paper bags are in stock.
• Prepare assigned areas for inventory and assist in the inventory process if needed.
• Carry out directives of management efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Possess time management skills; prioritize tasks.
• Manage stress in a fast‑paced environment.
• Stand most of shift, bend and walk occasionally; lift up to 25 pounds regularly and up to 50 or more occasionally using proper techniques; push or pull 50–100 pounds occasionally.
• Work in accordance with all safety regulations of Specs Family Partners and OSHA.
• Other projects and tasks assigned by management.
• May need to clean the restroom.
• Attendance and timeliness are required.

• Education or
  
  Experience:
  
  Preferably cashiering experience; high school diploma or GED desired.
• Language
  
  Skills:
  
  Read, comprehend and write simple instructions or memos; bilingual skills are a plus.
• Mathematical
  
  Skills:
  
  Add, subtract, multiply, divide; calculate discounts and percentages.
• Demeanor and Personal
  
  Skills:
  
  Friendly, helpful, responsible, reliable, self‑starter with strong work ethic; patience, friendliness, outgoing personality.
• Hours:
  
  Full‑time typically 35 hours per week; must be available to work any shift on Friday or Saturday and available 80% or more of all shifts each week. Part‑time up to 25 hours per week.
• Reasoning Ability:
  Apply common sense and carry out written, oral, or diagram instructions.
• Certificates and Licenses:
  Valid TABC Beverage Sellers Permit; valid Food Handlers Permit may be required.
• Physical Demands:
  Stand, walk, bend; lift up to 25 pounds regularly and up to 50 or more occasionally; push or pull 50–100 pounds occasionally; use arms, hands, fingers to handle items; maintain balance and communication.
• Age Requirement:
  Must be over 21 to work at Specs.