Customer Relations Specialist

GOSSETT MOTOR CARS | West Tennessee

One of the largest privately owned Automotive Dealer Groups in West Tennessee is expanding its portfolio of franchises and is seeking a motivated, professional Customer Relations Specialist to join our growing team.

This is an excellent opportunity for individuals who are customer-focused, goal-driven, and interested in building a long-term career in the automotive industry. We provide the tools, training, and support needed to succeed in a fast-paced, performance-driven environment, along with clear opportunities for advancement.

We offer one of the most competitive compensation plans in the market, featuring a guaranteed hourly rate plus a highly aggressive bonus structure.

As a Customer Relations Specialist, you will serve as a key point of contact for our customers, handling inbound calls and digital leads across 13 new-car franchises. This role is ideal for individuals who enjoy effective communication, organization, and delivering an exceptional customer experience.

• Answer and manage incoming sales calls professionally and efficiently
• Schedule and confirm customer appointments
• Respond to all sales leads in a timely and consistent manner
• Provide accurate, basic vehicle and dealership information
• Communicate with customers using integrity, professionalism, and care
• Route calls and inquiries to the appropriate team members when needed
• Develop strong product knowledge across multiple automotive brands

• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Ability to multitask and work effectively in a fast-paced environment
• Professional demeanor and customer-first mindset

• Team-oriented, supportive work environment
• Clear advancement and career-growth opportunities
• Affordable medical insurance plans
• Paid vacation (3 weeks)
• Employee vehicle purchase program
• On-site mobile health clinic