Inside Sales Representative

Job Description Overview

Universal has just celebrated its 40th year in business. We are seeking a motivated and results-driven Inside Sales Representative to join our dynamic sales team. In this role, you will be responsible for driving sales growth by effectively communicating with potential clients, understanding their needs, and presenting our products and services. The ideal candidate will possess strong negotiation skills and have a passion for industrial product sales, contributing to our mission of delivering exceptional customer service.

Universal has a dynamic product range of offerings and currently sells over 1,000+ different products from our on site inventory including all types of scaffolding, safety products, utility equipment, wire & cable and other accessories all across the country.

• Engage with potential customers through various channels, including phone calls, emails, and online meetings.
• Communicate the value of our products and services to prospective clients, tailoring presentations to meet their specific needs.
• Conduct market research to identify new business opportunities and generate leads.
• Negotiate terms and close sales while maintaining a focus on customer satisfaction.
• Collaborate with the marketing team to develop strategies that enhance lead generation efforts.
• Provide excellent customer service by addressing inquiries and resolving issues promptly.
• Maintain accurate records of customer interactions and sales activities.
• Participate in ongoing training and development to enhance product knowledge and sales techniques.

• Proven experience in sales or business development, preferably in industrial product sales.
• Strong communication skills in English, both verbal and written, with the ability to articulate ideas clearly.
• Demonstrated ability to negotiate effectively and close deals successfully.
• A background in customer service is highly desirable, showcasing your commitment to client satisfaction.
• A proactive approach to problem-solving and a willingness to learn about new products and market trends.

Join our team as an Inside Sales Representative where you can leverage your skills in a supportive environment while contributing to our success!

Universal has been in Memphis for nearly 40 years. We are still growing in staff and size.