Technical Sales Support Specialist

Founded at the birth of the building automation industry in 1983 as Kele & Associates (now Kele Companies), we became the first building automation distributor to offer an all-inclusive platform. Over the next 40 years, Kele Companies has grown into a world class Building Automation Systems distributor with its headquarters remaining strategically located in Memphis, TN and branch locations positioned in 7 states throughout the U.S. Every member of the Kele Companies team plays a key role in delivering on our promise of: “We Make It Easy.”

Provides technical expertise, guidance, and support to both internal and external customers for Kele products and services.

• Actively promotes Kele’s products and services utilizing ASLAN principles and communicating Kele’s value propositions to customers.
• Provides exceptional personal customer service to all internal and external customers by supporting Kele’s 5 Keys to Customer Service.
• Logs all internal and external correspondence in Salesforce.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
• Serves as a primary resource for product questions and product application information for all internal and external customers through face‑to‑face, phone, e‑mail, chat and fax communications.
• Assists with project specification and drawing reviews and completes project take‑offs.
• Efficiently and effectively provides technical expertise in support of sales interactions and assists with the processing of orders, while identifying opportunities to increase sales during these interactions.
• Updates appropriate repository with query solutions, identified product shortcomings/solutions and technical solutions developed for customers.
• Attends, develops, constructs, and records training sessions and maintains technical proficiency on all issues that are applicable to our customers and industry.
• Provides a regular cadence of technical training to the sales team.
• Assists Product Managers with product testing and evaluation, preparation, review, and maintenance of technical literature as well as other related items; and
• Keeps Product Managers informed on product issues, opportunities for new products, and product trends.
• Provides technical support for restricted product lines including JCI FX, Honeywell Niagara, Tridium, and Prolon.

• Medical, vision, and dental insurance
• HSA
• FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer‑paid short‑ and long‑term disability coverage
• Employer‑paid basic life and AD&DD insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement