Sales Support Representative- Industrial

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together, we build better infrastructure, better homes, and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities, and each other. Ferguson, a Fortune 500 company, is proud to provide best‑in‑class products, service, and capabilities across Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks, and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. We are a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of at a company you can believe in.

Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Schedule: Monday–Friday 8am–5pm

Pay: Starts at $18.71 or more based on experience

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use customer relationship management (CRM) system and phone system.

• 3–5 years of customer service experience preferred.
• 3–5 years of Pipes, Valves and Fitting knowledge preferred.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented, with a mentality to build relationships.
• General digital literacy, including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

We care for each other. We value well‑being as much as hard work. Our benefits include health, dental, vision, paid time off, life insurance, 401(k) with company match, mental health coverage, gender‑affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

Pay Range: $18.71 – $29.92

Bonus or incentive plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer and a government contractor that abides by the requirements of 41 CFR 60‑300.5(a), prohibiting discrimination against qualified protected Veterans, and 41 CFR 60‑741.5(A), prohibiting discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information.