Clinical Account Associate - TN, Asheville

Overview

Passionate about precision medicine and advancing the healthcare industry? Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

• Work with the Clinical Account Executive (CAE) on plans for gaining and retaining new and existing clients.
• Collaborate and coordinate with all sales positions (VP, Sales, RSDs, DSMs, SAMs, and GLs) to ensure successful attainment of company goals and objectives.
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add-ons (including HRD, TO, DPYD, UGT1A1, PURist).
• Collaborate with Clinical Account Executives on upsell opportunities for various products.
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations.
• Identify and develop partnering opportunities between prospective oncology clients and Tempus.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape within assigned accounts to determine trends and provide customer feedback to Tempus leadership.
• Monitor performance of sales to ensure objectives are met.
• Develop and implement a comprehensive business plan for the territory including budgets, travel, territory management, and goal setting.
• Represent Tempus culture to external and internal constituents.
• Build and maintain relationships with physicians and office staff to drive clinical orders in the community.
• Build and maintain relationships with pathology departments to ensure smooth specimen sendouts and tissue procurement.
• Maintain a regular cadence of touchpoints with targeted accounts (e.g., 3 x month per physician).
• Coordinate Medical Affairs report reviews with physicians after clinical orders.
• Order Kit and literature replenishment at accounts.
• Identify and attend approved local conferences.
• Work with accounts to obtain necessary clinical data/progress notes for Tempus-tested patients.

• Demonstrate the capacity to quickly learn relevant genomic and oncology information.
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while meeting deadlines.
• Maintain a high level of market, customer, and product knowledge to support sales objectives.
• Excellent customer service skills and ability to connect with healthcare professionals.
• Positive attitude and understanding of dynamics involved with organizational growth and change.
• Strong administrative skills to manage business in complex environments.
• Demonstrate Tempus’ values by acting with integrity, respect, and trust.
• Travel throughout the territory as needed.

• B.S. in biology, life science, business, or marketing.
• Bonus:
  Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations OR general clinical experience.

EEO Statement: We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.