Business Development Representative

Fleet Pride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business!

Headquartered in Irving, TX, Fleet Pride is the nation’s largest distributor of heavy duty parts and service in the independent heavy duty aftermarket.

Fleet Pride’s sophisticated network of over 450 locations, more than 110 service centers, and six distribution centers ensures customers get the parts and services they need, when and where they need them.

We also offer heavy duty expertise with some of the best and brightest people in the industry.

Fleet Pride offers career opportunities for self-motivated professionals and now boasts more than 5,500 experts who are empowered and driven to create tailored solutions and solve problems for each customer’s unique needs.

The Business Development Representative will know and understand the market they operate in and work to identify, onboard, and grow new customers to the Fleet Pride network. They accurately identify the competitive situation in the account including strengths, weaknesses, opportunities, and threats and work to educate the customer on Fleet Pride’s value. They will maintain and update accounts during the year per the specified cadence (e.g., monthly, quarterly), and socialize updates internally to receive feedback from manager and peers.

The Business Development Representative will determine the objective of the sales call ahead of the call. They will prepare for the call, by anticipating barriers and a plan to overcome these barriers. They will leverage sales force automation tools in advance of the call to determine the call objective, topics to discuss as well as identify areas that need further preparation.

At the end of the call, the OSR will utilize the CRM and supporting tools to detail focused and accurate call records, and post-call results in an efficient and effective manner.

The Business Development Representative will ask simple, direct, open-ended questions. They will be observant to look for current and future sales opportunities, and leverage observations in line of questioning. They will establish trust and always engage customers in discussion/diagnosis of account business needs. They ask questions about the customer’s business (beyond just immediate needs) to uncover expansion opportunities and future needs.

The Business Development Representative maintains open dialogue with customers on how Fleet Pride can continue to drive value. They understand the drivers of value for customers while continuously communicating to the customer the value delivered by Fleet Pride. They conduct discussions with customers to understand their point of view, gather feedback and identify ways to increase mutual value, including incremental needs and opportunities.

The Business Development Representative knows which teams and groups to ask for desired resources (and when to go to them). They are resourceful and seek out and leverage catalogs, call centers, and relevant 3rd party information, branch expertise, and/or other subject matter experts to obtain required information/answers. They will leverage Fleet Pride networks to maximize business results, and act as an active and valuable member of others’ networks within Fleet Pride.

They appropriately elevate customer issues to the correct resources for resolution support while serving as a conduit between Fleet Pride and the customer during resolution.

The Business Development Representative understands the major parts offered, how major parts are interrelated, and which parts are complementary parts. They understand basic strengths and weaknesses of Fleet Pride’s offers, compared to competitive products and services. They know how to turn competitive differences into competitive advantages for Fleet Pride. They will leverage parts knowledge to lead customers to the best fit solution.

They always proactively seek to improve product knowledge by interacting with internal and external subject matter experts and resources.