Customer Solutions Facilitator - Parts & Supplies

Parts & Supplies Customer Solutions Facilitator

We are seeking a driven, high-impact Customer Solutions Facilitator to help accelerate growth in the rapidly expanding parts and supplies division of our 92-year-old company. This role is built for someone who takes ownership, executes at a high level, and consistently delivers measurable results.

This is not a maintenance role. It is a growth role.

You will work directly with customers and internal teams to drive revenue, strengthen customer relationships, and drive scalable execution across product, inventory, and vendor programs.

This is an opportunity for a proactive, performance-oriented professional who thrives in a fast-paced environment and wants to grow with a company experiencing rapid expansion.

• Drive measurable revenue growth by identifying and developing parts and supplies opportunities across new and existing accounts
• Execute customer onboarding and implementation of customer programs, including consignment and stockroom solutions, to increase customer retention and spend
• Prepare and manage quotes for larger projects and strategic opportunities
• Analyze customer pricing levels and recommend pricing strategies to improve margin and competitiveness
• Drive cross-selling opportunities with customers, store personnel, and Territory Managers
• Support promotional initiatives and track performance against goals
• Become a trusted product expert in parts and supplies
• Stay current on product advancements and vendor offerings
• Support internal product training and adoption initiatives
• Manage vendor special quotes and evaluate product alternatives
• Review vendor performance metrics to support profitability and improvement

We are looking for someone who:

• Communicates clearly and professionally with customers and internal teams
• Is highly organized, detail-oriented, and consistent
• Has a customer-first mindset with a service-oriented approach
• Shows initiative and able to think unconventionally
• Moves fast, follows through, and does not need close supervision
• Can manage multiple priorities without losing quality
• Brings energy, accountability, and a positive team attitude
• Is comfortable working in a fast-paced, growth environment
• Is ok with minimal amount of travel
• HVAC product knowledge is preferred

We are a growth-focused company experiencing rapid expansion. That means opportunity for the right person:

• Real opportunity to make an immediate impact
• The chance to build scalable processes as we grow
• Performance-based rewards tied directly to results

Competitive base salary plus performance-based commission and bonuses. Total earnings are directly tied to results.