Inside Sales​/Customer Service Representatives

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Tennessee Sign Company
Location: Tennessee Employment Type: Full-Time Department: Sales Reports To: Sales Manager / General Manager

Tennessee Sign Company is a growing regional sign company providing custom signage, graphics, and visual branding solutions to businesses throughout Tennessee.

We design, manufacture, and install a wide range of products including illuminated signs, channel letters, monument signs, cabinets, dimensional lettering, wall graphics, vehicle graphics, digital printing, and custom signage.

We are looking for a motivated, organized, and sales-driven Inside Sales Representative to join our team. This position is ideal for someone who enjoys building relationships, following up with customers, generating new opportunities, and helping turn inquiries and estimates into profitable projects.

The Inside Sales Representative is responsible for managing inbound sales opportunities, developing new customer relationships, following up on estimates and proposals, and helping move projects through the sales process from initial inquiry to closed sale.

The successful candidate will be persistent, organized, competitive, and comfortable asking for the business.

This is not simply a customer service position. The Inside Sales Representative will be expected to actively generate sales, follow up consistently, identify opportunities, and contribute directly to company revenue and profitability.

• Respond promptly to inbound customer inquiries, phone calls, emails, website leads, and referrals.
• Develop new business through outbound calls, prospecting, email, networking, and follow-up.
• Build and maintain strong relationships with existing and prospective customers.
• Identify opportunities for additional signage, graphics, service, maintenance, and rebranding projects.
• Qualify prospects based on project scope, timing, budget, decision-making authority, and potential fit.
• Schedule site surveys, consultations, measurements, and sales appointments when appropriate.
• Prepare and present estimates and proposals to customers.
• Follow up on all open estimates and opportunities according to company standards.
• Ask for the sale and move qualified opportunities toward a closed transaction.
• Maintain consistent contact with prospects throughout the sales cycle.
• Re-engage previous customers and inactive accounts to generate additional business.
• Develop relationships with property managers, contractors, developers, franchise operators, businesses, schools, churches, healthcare organizations, and other commercial customers.

• Maintain accurate customer and prospect information in the company's CRM or sales management system.
• Document customer conversations, project requirements, follow-up dates, and sales opportunities.
• Ensure no qualified sales opportunity is allowed to become lost simply because of poor follow-up.
• Communicate customer expectations clearly to estimating, design, production, installation, and management teams.
• Maintain professional communication throughout the customer experience.
• Resolve routine customer concerns and elevate issues when necessary.

• Gather accurate information needed to develop sign and graphics estimates.
• Understand customer needs and translate them into appropriate products and solutions.
• Coordinate with estimators, designers, production personnel, and installers as needed.
• Review proposals for accuracy before presenting them to customers.
• Understand basic sign industry terminology, materials, production processes, installation requirements, and lead times.
• Identify opportunities to increase project value through additional products and services.

The Inside Sales Representative will be expected to consistently:

• Make proactive outbound sales calls.
• Respond quickly to new leads.
• Maintain a healthy sales pipeline.
• Follow up on estimates until the opportunity is won, lost, or otherwise properly closed.
• Meet established activity and sales goals.
• Develop new customer accounts.
• Increase sales to existing customers.
• Maintain appropriate gross profit margins.
• Track sales activity and results.
• Continuously improve closing and follow-up performance.

We measure results—not just activity.

• Highly motivated and sales-oriented.
• Comfortable making outbound calls and asking for the sale.
• Persistent without being pushy.
• Competitive and goal-driven.
• Organized and disciplined with follow-up.
• A strong communicator.
• Comfortable talking with business owners and decision-makers.
• Able to manage multiple opportunities simultaneously.
• Detail-oriented and accurate.
• Confident learning technical products and services.
• Able to work independently while contributing to a team environment.
• Positive, professional, and…