Director, Ticket Sales

About the Memphis Redbirds:

The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at Auto Zone Park. With a strong tradition of success and community engagement, the Redbirds remain a centerpiece of Memphis sports. As part of Diamond Baseball Holdings (DBH), the Redbirds are supported by a network of clubs focused on innovation, collaboration, and long-term success.

DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

About Diamond Baseball Holdings:

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

Position Overview:

The Memphis Redbirds are seeking a highly motivated, well-organized, results-oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short-term and long-term ticket revenue goals, attendance goals and retention goals. The Director, Ticket Sales will report to and collaborate with the General Manager.

Job Duties and Responsibilities:

Assist in developing, implementing, and executing the short-term and long-term ticket sales strategies of the organization

Actively sell and maintain a healthy book of ticket sales business

Identify, recruit, hire, train and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization

Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and leadership during weekly reviews

Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and hosting consistent meetings with everyone on a regular basis

Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement

Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline

Utilize feedback from clients to develop additional benefits, address concerns, improve communicates and better the ticket offerings moving forward

Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in growing the organization

Actively remain aware of trends and developments within our league and industry and provide ideas and insights to improve our ticket sales portfolio

Other duties as assigned

Qualifications:

Bachelor's degree in business, Marketing, Sport Management, or a related field4+ years of experience in ticket or other B2B and B2C sales2+ year of sales leadership experience

Proven ability to build, develop and retain a staff

Team above self-mentality

High personal accountability

Strong time management and organizational skills

Desire to cultivate strong relationships within and outside of the organization

Ability to be creative, take calculated risks and strive to better the standing of the organization

Ability to communicate articulately and confidently, both verbally and in writing, with individuals at every level

Ability to work effectively in a high-pressure environment while prioritizing and leading multiple tasks/projects at the same time Ability to work flexible hours including evenings, weekends, and holidays
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