Region Route Relief Sales Representative

Reports To:
Regional Sales Manager

Travel Required:
Daily/Weekly travel to company locations and customer establishments

Work Type:
On-Site

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections.

The Region Route Relief Representative plays a critical role in maintaining seamless operations and customer satisfaction across multiple locations by providing dependable relief coverage for delivery and sales routes. This dynamic position involves executing deliveries, supporting product merchandising, maintaining brewing equipment, and cultivating strong customer relationships.

• Collaborates with Sales Managers to proactively plan route relief schedules.
• Provides route coverage by delivering products, equipment, and supplies to existing customers.
• Trains new team members in the Grocery and Coffee Service Divisions, including merchandisers, delivery drivers, and route sales representatives.
• Promotes product growth by soliciting additional purchases from current customers.
• Collects payments from customers and ensures proper documentation.
• Maintains appropriate product selection and inventory levels for each account.
• Records and updates all sales, inventory, and delivery data accurately.
• Loads and manages inventory on company delivery vehicle.
• Monitors product freshness and ensures proper rotation on customer shelves.
• Ensures high levels of customer satisfaction through service excellence.
• Maintains and services coffee brewing equipment during route stops.
• Participates in trade shows and special events to promote company products and services.
• Manages daily bank deposits for assigned routes.
• Cleans delivery vehicle and conducts routine maintenance checks.
• May be asked to perform additional duties as necessary.

• High school diploma or equivalent required.
• 1 year of relevant customer service and/or sales experience.
• Route sales and cold calling experience in a Direct Store Delivery (DSD) environment preferred.
• Must be at least 21 years of age.
• Valid driver’s license required; a CDL may be required for some work locations.
• Acceptable driving record.
• DOT medical certification required.
• Successful completion of a pre-employment physical.
• Internal Only:
  Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

• Adaptability
• Accountability
• Resourcefulness
• Takes Action
• Interpersonal Agility

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will service/sell to approximately 20-30 customers per day and is required to do the following:

• Regularly required to use hands to finger, handle, or feel and reach with hands and arms;
• Frequently required to stand, walk; climb or balance; regularly has to stoop, kneel, crouch and/or crawl;
• Reg…