Director, Ticket Sales

Job Details

Job Location:

Memphis, TN 38103

About the Memphis Redbirds:

The Memphis Redbirds, Triple-A affiliate of the St. Louis Cardinals, deliver top-tier baseball and unforgettable fan experiences at Auto Zone Park. With a strong tradition of success and community engagement, the Redbirds remain a centerpiece of Memphis sports. As part of Diamond Baseball Holdings (DBH), the Redbirds are supported by a network of clubs focused on innovation, collaboration, and long-term success.

DBH provides employees with opportunities for professional growth, development, and career advancement within a supportive and team-oriented environment.

Diamond Baseball Holdings (DBH) is a one-of-a-kind sports and entertainment company that owns and operates an unmatched roster of Minor League Baseball clubs and premier venues in North America. We bring together baseball, must-see special events and community-driven experiences to create unforgettable moments for millions of fans each year. Across our stadiums and clubs, we're redefining what an amazing night out can be, from memorable outings built around America's pastime to immersive exhibition-style sporting events, innovative promotions, legendary concerts, cultural festivals, family entertainment and other unique experiences that bring people together.

With nearly 50 clubs and venues across the United States and Canada, DBH is home to some of the most beloved brands in MiLB, offering unique opportunities to build a career in sports, entertainment, hospitality and live events. Through our partnership with Major League Baseball, we help shape sponsorship, licensing and commercial opportunities that extend across all 120 MiLB markets, giving our teams the chance to make an impact on both a national and local level.

Whether you're joining one of our clubs or our back-office team, you'll be part of an organization that values creativity, collaboration and a shared commitment to delivering exceptional fan experiences while making a meaningful impact in the communities we serve.

The Memphis Redbirds are seeking a highly motivated, well‑organized, results‑oriented sales professional that will be instrumental in building the ticketing strategy from the ground up and creating the foundation to surpass short‑term and long‑term ticket revenue goals, attendance goals and retention goals. The Director, Ticket Sales will report to and collaborate with the General Manager.

• Assist in developing, implementing, and executing the short‑term and long‑term ticket sales strategies of the organization
• Actively sell and maintain a healthy book of ticket sales business
• Identify, recruit, hire, train and lead a sales team to build a dynamic sales environment that will exceed the sales goals of the organization
• Evaluate the daily activities of the sales team and provide regular feedback, training, coaching and leadership during weekly reviews
• Provide guidance on the sales process with every team member, including assistance with prospecting, qualifying potential clients, presenting solutions and hosting consistent meetings with everyone on a regular basis
• Regularly measure the effectiveness of the organization’s various sales campaigns and offerings and provide recommendations for further improvement
• Cultivate strong relationships within the community that will encourage tickets sales and build a sales pipeline
• Utilize feedback from clients to develop additional benefits, address concerns, improve communicates and better the ticket offerings moving forward
• Represent the organization in the community at various events and work to identify new key community relationships and partnership that will assist in…