Security Dispatcher

Summary

Monitors continuously the communications in the Dispatch office, initiates responses to security incidents, channels information to appropriate responders, observes all CCTV monitors to ensure proper operation and detect any illegal or inappropriate activity, alerts patrolling security officers, performs other duties as assigned.

• Documents all activities of security officers in the dispatch log, clearly, concisely, and timely.
• Logs all incoming telephone or radio requests for service.
• Inspects and tests CCTV/DVR equipment to ensure proper functioning; reports deficiencies to Lieutenant or Director using appropriate forms.
• Monitors CCTV images to detect suspicious or inappropriate activity; if detected, dispatches officers to investigate and eliminate the activity.
• Provides courteous and friendly customer service to any individuals entering the security office seeking assistance.
• Demonstrates superior telephone etiquette when answering telephone calls.
• Completes assigned goals.

Education
Preferred:
Some computer coursework.
Minimum:
Equivalent to completion of 4 years of high school or an acceptable combination of education and experience.

Experience
Minimum: 1 year experience in a dispatcher or security setting.

Special Skills
Minimum:
Basic computer literacy skills required.