Security Officer II

Responsible for uniformed patrols and crime prevention services to protect life and property. Proactively supports and maintains a positive rapport with patients, parents, caregivers, families, staff, and visitors. Enforces St. Jude policies and regulations. Coordinates with Security Management in the preliminary and follow-up investigation of complaints. Reports offenses and disruptions. Provides written incident reports and maintains records.

Schedule:

3p-11p with rotating off days



Job Responsibilities :

• Provide institution-wide flawless customer service by responding to inquiries and resolving issues or complaints (e.g., issuance of personnel badges and hangtags).
• Act as a communication specialist during emergencies (e.g., Fire, Severe Weather, 911 Calls).
• Coordinate with Security Management in the preliminary and follow-up investigation of complaints.
• Maintain daily reports & records and provide written incident reports on all activities during their given shift (e.g., offenses, disruptions).
• Patrol assigned areas on foot or in vehicles assigned to Security and/or Transportation. Conduct security inspection of campus facilities and areas, reporting conditions as necessary.
• Direct pedestrian and vehicle traffic and enforce campus parking regulations as needed. Provide security and transportation services for VIP’s and other dignitaries. Provide escort for money handling facilities.
• Operate security-related equipment such as computers, radios, electronic access control systems, intercoms, and closed-circuit televisions.
• Assist with regulatory compliance activity related to performing security services, such as DNV Environment of Care standards.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.

• High school diploma/GED required.

• High school diploma/GED with 2+ years of security-related experience (e.g., security program, police organization, military branch, conflict counselling).
• Experience in data entry and working in emergencies and fast pace, stressful environment.
• Some experience with computer systems, including Microsoft Office (Word/ Excel, etc.), with some experience maintaining records, preferred.
• Proven performance in earlier role.

• (DLD-RESIDE) Must have a valid driver’s license from the employee’s state of residence and be insurable by St. Jude's insurance carrier.
• (LSGO-TN) Must attain Licensed Unarmed Security Officer certification for the State of Tennessee within 60 days of employment.

• Evaluates situations quickly, foresees problems, and selects effective solutions; modifies approach if appropriate.
• Pilots new approaches with a curious and open mind.
• Seeks out new improvements and opportunities.
• Inquires effectively to understand underlying needs/issues and provide relevant responses.
• Presents technical information/reports simply and concisely.
• Engages with critical stakeholders to keep them abreast of updates and understand changes in plans, if any.
• Plans well in advance with awareness of critical milestones/objectives and own scope of delivery.
• Anticipates potential resource requirements or roadblocks, and identifies alternatives.
• Thinks through competing priorities and sets realistic targets, builds in reviews, and monitors progress to ensure quality and timeliness.
• Able to investigate and resolve security incidents under minimal supervision.
• Maintains up-to-date and accurate records of incidents and problems/issues as needed.
• Showcases good understanding of security policies, procedures, and applicable laws (e.g., Crime- felony, misdemeanor, federal and state laws).
• Performs a wide variety of duties in support of security requirements, with minimal supervision.
• Undergoes and clears necessary background checks and driving skills.

• Successfully complete a physical/health screening examination by Occupational Health, which includes a drug screening; successfully meet and maintain Campus Safety and Security physical…