Account Manager

Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and inclusion and realize the value of allowing officers to bring their best selves to the team. We offer medical, dental, and vision coverage, life insurance, 401K, employee assistance programs, perks, and more for all full-time positions!

Join a company where you are more than just another guard.

The Account Manager is responsible for overseeing security operations for assigned client accounts. This role serves as the primary point of contact for clients, manages security personnel, ensures contract compliance, maintains staffing levels, and promotes exceptional customer service while supporting company growth and retention goals.

Essential Duties & Responsibilities:

Manage day-to-day operations for assigned security accounts.

Serve as the primary liaison between clients and the company.

Conduct regular client meetings and site visits.

Ensure contract requirements and post orders are followed.

Train and develop security personnel.

Create and maintain employee schedules to ensure adequate coverage.

Address employee relations issues, coaching, and disciplinary actions.

Investigate incidents and prepare detailed reports.

Monitor account performance metrics and client satisfaction.

Ensure compliance with company policies and applicable regulations.

Review payroll, timekeeping, and billing accuracy.

Conduct quality assurance inspections and audits.

Assist with business development efforts and account growth opportunities.

Respond to after-hours emergencies as needed.

Required Qualifications:

High school diploma or GED required;
Associate's or Bachelor's degree preferred.

Minimum 2-3 years of security, law enforcement, military, or account management experience.

Security management experience overseeing multiple sites.

Experience with scheduling software and workforce management systems.

Prior supervisory or management experience required.

Strong customer service and relationship-building skills.

Excellent verbal and written communication skills.

Proficiency with Microsoft Office (Word, Excel, Outlook).Ability to manage multiple priorities in a fast-paced environment.

Valid driver's license and reliable transportation.

Ability to pass background screening and drug testing.

Physical Requirements:

Ability to walk, stand, and conduct site inspections.

Ability to travel between client locations.

Ability to lift up to 25 pounds occasionally.

We proudly support Military, Law Enforcement, and Corrections Veterans. Orientation/Gender Identity Clarion Security LLC is an Equal Opportunity Employer committed to hiring a diverse workforce.

Job Type: Full-time Salary: $50,000(Annually)
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