Field Service Technician

Here’s what we have to offer:

• Competitive Pay
• Paid vacation, holidays, and sick time.
• Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• JCI Employee discount programs (The Loop by Perk Spot).

We are looking for a talented individual to join our team as an Installation and Service Technician. As a key part of the team, the Installation and Service Technician works in retail stores to install and repair Inventory Control, RFID, and Video equipment.

• Install, service, troubleshoot, repair, and perform maintenance on retail products and equipment at customer sites.
• Keep track of your work orders via computer, including products serviced, work performed, hours and parts utilized.
• Maintain and manage an accurate parts inventory at levels that insure a first‑time fix.
• Demonstrate and train customers how to use their equipment properly.
• Keep your manager in the loop about your customer’s satisfaction, any potential sales opportunities, or any recurring problems.
• Take care of other tasks as required.

• High School Diploma or GED
• 2 years associate degree in Electronics and/or Networking, or technical military equivalent required.
• Must have a valid driver’s license.
• 3 years prior work experience in related field.
• Competed basic EAS and Video training and certifications.
• Highly organized, strong interpersonal skills and ability to work independently.
• General knowledge of electronics required.
• Ability to obtain state license as required for all pertinent states. (State Dependent)
• Must have mechanical aptitude and be able to use hand and power tools.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Must be capable of working independently or as a team.
• Working Knowledge of MS Office and basic PC skills.
• Excellent written and oral skills
• Ability to travel and work overtime as needed.
• Able to read and interpret blueprints and Scope documents.
• Certified in all Video & RFID solutions currently sold and serviced by Retail – preferred.
• Network Certification
  - Full competency in all required networking, advanced performance.
• Networking Fundamentals
• Networking Fundamentals Part One:
  Network Addresses
• TRS
  - Networking 101
• Ability to mentor and train others
• Ability to perform service on more complete integrated solutions.

$25.19-$34.66 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package.

For details, please visit