Service Technician

Overview

The Service Technician is responsible for installing and servicing advanced equipment for new and existing customers throughout the food service industry. The role includes on-site installation, training, routine maintenance, repair, and troubleshooting of equipment.

• $26.00 per hour
• Shift differential
• Overtime pay
• Quarterly bonus up to $5,200 per year
• Opportunities to increase base pay with weekend shifts, tenure, and development programs

• Medical coverage (zero premium for single, HSA contribution for family)
• Dental, vision, life, and disability insurance
• Tuition reimbursement
• 401(k) with up to 4.5% matching contribution
• Paid time off and paid holidays
• $3,000 employee referral bonus program
• $200 new customer referral program

• Install and maintain products safely, timely, and accurately
• Meet operational goals and timelines (service labor per hour, first‑time right, 5S standards)
• Comply with internal processes and federal/local regulations (DOT, OSHA, HACCP)
• Maintain parts and supply levels in service vehicles and complete required paperwork
• Communicate with customers to ensure product performance meets expectations
• Provide professional service, training, and coaching to customers
• Use iPhone apps for parts, customer notes, and timekeeping
• Work may include night installation shifts; schedule varies by customer demand

• Minimum age 21 with a valid driver’s license
• High school diploma or equivalent
• Ability to work in a team environment
• Problem‑solving skills for installation and service issues
• Basic mechanical or electrical aptitude
• Strong customer focus and positive communication skills
• Maintenance of a safe driving record and compliance with Fleet Safety requirements
• Physical ability to lift up to 50 pounds, bend, stoop, squat, stand, walk, climb, twist, turn, and reach
• Ability to climb ladders up to 20 feet

• Vocational training or related education

Restaurant Technologies is an inclusive employer and offers equal opportunities for all qualified applicants without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by federal, state, or local law.